Client Relationship Manager

Key Responsibilities

1. Client Relationship Management Build and maintain strong relationships with HNIs, affluent homebuyers, investors, business owners, and premium property clients. Understand clients' property requirements, budget, preferred locations, lifestyle preferences, and investment objectives. Deliver a personalized, professional, and discreet client experience throughout the buying journey. Maintain regular communication and ensure timely follow-ups without overwhelming clients.

2. Lead Management & Conversion Manage incoming leads from property portals, digital marketing campaigns, Instagram, referrals, and other company channels. Contact leads promptly, qualify genuine prospects, and understand their purchase intent. Convert inquiries into meaningful conversations, qualified opportunities, and scheduled property visits. Maintain accurate lead records, follow-up schedules, client preferences, and interaction remarks in the CRM. Reactivate dormant leads and nurture prospective buyers until they are ready to transact.

3. Property Presentation & Site Visits Recommend suitable luxury residential properties based on the client's requirements. Coordinate with developers, sales teams, and channel partner representatives to obtain verified project information and arrange site visits. Explain project highlights, configurations, location advantages, pricing structures, payment plans, and applicable charges accurately. Conduct or coordinate property presentations and site visits while ensuring a premium client experience. Follow up after every site visit to understand feedback, address concerns, and identify the next step toward closure.

4. Sales Support & Transaction Coordination

Work closely with the sales and leadership teams to move qualified clients toward booking and closure. Coordinate negotiations, offers, documentation, booking procedures, and transaction-related communication. Maintain clear communication between clients, developers, and internal teams. Track each opportunity from initial inquiry to booking and successful transaction. Identify cross-selling and referral opportunities through existing client relationships.

5. Professionalism & Brand Representation Represent Realtzo India LLP with professionalism, integrity, confidentiality, and a service-oriented mindset. Maintain a polished communication style across phone calls, WhatsApp, email, social media, and in-person meetings. Protect client information and follow company policies on lead ownership and data management. Build trust through accurate information, ethical conduct, and consistent service. Required Skills & Qualifications Bachelor's degree preferred; candidates with relevant real estate experience will be considered. 1–4 years of experience in luxury real estate, client servicing, hospitality, premium banking, luxury retail, or relationship management preferred. Excellent verbal and written communication skills in English and Hindi; Marathi is an advantage. Strong interpersonal skills and the ability to engage senior professionals and high-value clients confidently. Good understanding of client handling, lead qualification, follow-up discipline, and sales coordination. Familiarity with CRM software, Google Sheets, WhatsApp Business, and property portals. Strong organizational skills and attention to detail. Professional appearance, a service-first mindset, and the ability to handle confidential information. Performance Metrics (KPIs) Performance will be evaluated on measurable outcomes, including: Speed and quality of lead response. Number of qualified clients engaged. Follow-up consistency and CRM accuracy. Qualified site visits scheduled and completed. Site-visit-to-booking conversion rate. Revenue contribution and successful transaction closures. Client satisfaction, repeat business, and referral generation. Ideal Candidate Profile The ideal candidate is relationship-driven, commercially aware, organized, and confident in dealing with affluent clients. They understand that luxury real estate is not simply about selling a property—it is about understanding the client's needs, earning trust, providing relevant opportunities, and delivering a seamless experience. Candidates who demonstrate ownership, discipline, discretion, and a strong desire to grow in luxury real estate will be preferred. What We Offer Opportunity to work in Mumbai's premium and luxury real estate market. Exposure to high-value residential transactions and reputed developers. Professional growth in luxury client servicing and real estate sales. Fixed compensation with performance-linked incentives, as per company policy. A collaborative, performance-driven work environment. Opportunity to build a strong professional network among premium property buyers and investors

Pay: ₹12,000.00 - ₹47,000.00 per month

Benefits:

• Paid sick time

Work Location: In person