Client Relationship Manager

Job Description: Client Relationship Manager

Sales & Client Servicing · Greater Noida West, U.P. · Full-time, on-site

Designation

Client Relationship Manager

Department

Sales & Client Servicing

Reports to

Founder

Location

Studio & Works, Plot No. 54, Udyog Kendra-2 Extension, Ecotech-3, Greater Noida West, U.P.

Employment type

Full-time, on-site

Tools

Bigin CRM, email, WhatsApp, MS Excel / Google Sheets

Role purpose

The Client Relationship Manager owns every confirmed order from handover by Pre-Sales until it enters production, and remains the client's single point of contact through dispatch, installation and handover.

The role turns an approved requirement into a signed PO, a collected advance, client-approved drawings and a clean release to the factory. It also secures the balance payment before dispatch and keeps every internal team moving through our CRM.

Key responsibilities1. Order intake and routing

• Own every order received from the Pre-Sales team as the deal owner in the CRM.
• Review requirement files for completeness before work starts.
• Assign each order to the right estimation/design engineer for proposal creation.
• Review site-visit inputs and assign the drawing engineer for shop drawings and the installer work order.

2. Proposal, negotiation and closure

• Send the finalised, approved proposal to the client.
• Negotiate commercial terms and close the order.
• Manage orders on hold with regular follow-ups, and re-route revived orders for negotiation or a revised proposal.
• Record a clear reason for every lost order.

3. Commercial documentation

• Obtain the Purchase Order from the client and check it against the approved proposal.
• Share the verified PO with Accounts for acceptance and Proforma Invoice (PI), then send both to the client.
• When scope changes during production, arrange the revised proposal and quotation and obtain the revised PO.

4. Payment collection

• Follow up with the client until the advance is released as per the PI.
• Follow up for the balance payment as per agreed terms once the order is ready for dispatch.
• Coordinate with Accounts on payment confirmation so dispatch is not delayed.

5. Site visit and drawing approval

• Arrange site-visit resources and share them with Operations.
• Present shop drawings to the client and obtain written approval.
• Route client comments back to the design team until drawings are approved.

6. Release to production

• Review final approved files and release the order for fabrication (modular furniture, chairs, soft seating).

7. Order tracking through delivery and handover

• Track every order through BOM, procurement, production, QA and packaging, dispatch, installation and handover.
• Keep the client informed on status and timelines at each stage.
• Raise delays or client concerns early with the responsible team and the Founder.

8. CRM discipline

• Keep every deal, task and document in the CRM accurate and up to date.
• Log client communication and next steps against the relevant task.

Key interfaces

Team

Working together on

Founder

Discount, production and dispatch approvals; escalations

Pre-Sales / Business Development

Handover of qualified orders and client context

Estimation & Design

Proposals, revisions, pricing changes, shop drawings

Accounts

PO acceptance, PI, advance and balance confirmation, invoicing

Operations & Site

Site visits, dispatch, installation, handover, escalations

Procurement

Material readiness and delivery coordination

Clients

Single point of contact from order confirmation to handover

How success is measured

• Speed of proposal submission after internal approval
• Conversion of submitted proposals into confirmed orders
• Time taken to collect advance and balance payments
• Drawing approval cycle time and number of revisions
• Follow-up discipline on orders on hold
• Accuracy and timeliness of CRM records
• Client satisfaction and reviews at handover

RequirementsExperience

• Minimum 6 years in client servicing, key account management or sales coordination.
• B2B experience in office furniture, interiors, fit-outs or project-based manufacturing preferred.

Skills

• Strong written and spoken English and Hindi for client emails, calls and negotiation.
• Comfortable with commercial documents: proposals, quotations, POs and PIs.
• Firm, courteous payment follow-up against agreed terms.
• Hands-on with a CRM (Bigin, Zoho or similar) and disciplined record-keeping.
• Able to read furniture layouts and shop drawings well enough to discuss them with clients.
• Organised enough to handle many orders at different stages at once.
• Proficient in MS Excel / Google Sheets and email.

Qualifications

• Graduate in any discipline; BBA/MBA in Sales or Marketing preferred.

About Fusion Furnish

Fusion Furnish designs and manufactures office furniture (desks, storage and seating) at its own studio and works in Greater Noida West. The company is ISO 9001:2015 and ANSI/BIFMA certified.

This role offers full ownership of client relationships on corporate fit-out projects, a structured CRM-driven workflow, and direct work with the founders. Compensation is as per experience and industry standards.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person