Client Relationship Executive

Job Description

Company Overview : Established in 2015, by Mr. Anup Kumar Mittal, Vinayak Enterprises is located in the heart of Delhi. Our company’s mission is to make aluminium wire rod of the finest quality by recycling scrap metal. In 1995, Mr. Mittal along with his two brothers Lt. Shri Sant Lal Gupta and Lt. Shri Daulat Ram Gupta started this journey by putting together the first Aluminium Wire Rod unit of Delhi, APS Enterprises Pvt. Ltd. Since 1995 onwards the legacy has been carried forward by the leadership and employees with the vision to make Vinayak Enterprises a recognized brand name in the electrical industry. Job Summary: We are seeking a proactive and customer-focused Customer Relationship Manager to manage and enhance relationships with our customers. The ideal candidate will be responsible for executing CRM strategies to increase customer satisfaction, retention, and lifetime value, while ensuring a smooth and personalized customer journey across all touchpoints. Key Responsibilities: Manage the CRM platform and ensure accurate and up-to-date customer data. Develop and implement customer engagement strategies to drive loyalty and repeat business. Analyse customer behaviour and trends to create targeted marketing campaigns (email, SMS, notifications, etc.). Work with sales, marketing, and customer service teams to ensure a consistent customer experience. Segment customer base for personalized communication and offers. Monitor key CRM metrics such as customer satisfaction, and campaign performance. Handle escalated customer queries and ensure timely resolution. Gather customer feedback and insights to improve products, services, and communication. Ensure compliance with data privacy and protection regulations (e.g., GDPR, local policies). Key Skills & Qualifications: Bachelor’s degree in Marketing, Business Administration, or a related field. 0.5–2 years of experience in CRM, customer success, or customer engagement roles. Proficiency in CRM tools is a plus. Strong communication and interpersonal skills are mandatory. Data-driven mindset with the ability to interpret analytics and translate insights into action. Familiarity with email marketing tools, segmentation strategies, and customer lifecycle management.