Client Relationship Executive

Client Relationship Executive – IT & Non-IT (Govt. Clients Preferred)

Job Summary:

We are looking for a proactive and responsible **Client Relationship Executive** to manage and support our existing client base, primarily government clients. This role involves handling both **IT and non-IT product requirements**, ensuring smooth coordination from order collection to delivery, and maintaining long-term client relationships.

Key Responsibilities:

· Visit existing government and institutional clients to collect product/service requirements and confirm orders (IT & Non-IT).

· Respond to client calls professionally and provide timely updates on work status, order progress, and delivery.

· Deliver ordered items to clients and ensure proper documentation.

· Coordinate with OEMs, vendors, or manufacturers for order fulfilment and obtain necessary authorizations (including GeM – Government e-Marketplace).

· Manage end-to-end tasks related to client service and delivery – from requirement gathering to after-delivery support.

· Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business.

Qualifications:

· Experience in sales, client service, or delivery coordination (IT/Non-IT products/services).

· Prior experience working with government clients or on the GeM portal is preferred.

· Good communication and interpersonal skills.

· Basic understanding of both IT and non-IT procurement is a plus.

· Must be comfortable with field visits and client interaction.

· Self-motivated and organized, with strong follow-up skills.

Salary:

15,000 – 32,000 per month

plus travel and mobile allowance, and performance incentives

Benefits:

· Travel and communication allowance

· Incentives based on performance

· Exposure to both IT and non-IT sectors

· Experience working with government procurement processes

· Growth opportunities within the company

Job Type:

Full-time

Schedule:

· Day shift

· Monday to Saturday

· Local travel involved

Experience:

· Client Service/Sales: 1 year (Preferred)

· Government Client Interaction: 1 year (Preferred)

License/Certification:

· Driver’s License (Preferred)

Job Type: Full-time

Pay: ₹15,000.00 - ₹32,294.84 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person