Client Communicator

Company Description

Inside The Box (ITB) specialises in providing marketing solutions to help restaurant brands achieve their full potential. The company takes pride in establishing long-term partnerships with leading food and beverage brands. Currently, ITB collaborates with over 60+ restaurant brands across more than 50 cities, managing 2000+ outlets. This growth has been driven exclusively through client referrals, without the need for external marketing efforts.

Role Description

primary point of contact (POC)

Roles and Responsibilities:

• Act as the

  single point of contact

  for assigned clients, representing ITB in all communications
• Handle

  client queries, issues, and requests

  via calls, WhatsApp, and emails in a timely and professional manner
• Coordinate internally with relevant teams to ensure

  client concerns are resolved efficiently

• Maintain proper

  documentation, trackers, and follow-ups

  using Excel and Google Sheets
• Update and manage client-related data using

  Google Workspace (Gmail, Sheets, Docs, Drive)

• Share regular updates, status reports, and confirmations with clients
• Be open and prepared to work in the

  second shift (4:30 PM 12:30 AM)

  as per operational requirements
• Ensure

  professional communication, accuracy, and accountability

  in all client interactions
• Support ITB's goal of building

  strong, long-term client relationships

Preferred Skills & Requirements:

• Strong verbal and written communication skills
• Basic understanding of client servicing or operations
• Ability to multitask and handle pressure in a client-facing role
• Attention to detail and process adherence