Citrix Administrator

Job Description

Role & responsibilities Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, & Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring & Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal & critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks & actions performed whenever necessary Work towards automating tasks wherever possible Preferred candidate profile Minimum Experience of 8 years Expertise in Citrix/Virtualization services Experience in Vmware and Cloud Services Xenapp/Xendesktop/Citrix cloud services Preferred experience in Ivanti, Tanium Experience in OS, Windows update and SCCM Good knowledge in PowerShell