Cisco Data Centre Networking

You will be responsible for providing expert technical support to customers, focusing on Cisco's Data Centre Routing and Switching Technology Portfolio. This role requires a deep understanding of Cisco technologies spread across Cisco DCN, WAN Routing and Switching portfolio, along with excellent troubleshooting skills, and exceptional customer service. **Key Responsibilities:** - Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies. - Provide remote support and on-site assistance as required, ensuring timely issue resolution. - Work in co-ordination with the customer and customer NI team to gain a deep understanding of the customer network and traffic flows. **Technical Expertise:** - Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies. - Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities. **Troubleshooting and Problem Resolution:** - Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols. - Utilize advanced troubleshooting methodologies and software diagnostic capabilities. - Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection and issue resolution. **Maintenance Window Support:** - Collaborate with clients and network operators to plan and execute maintenance windows effectively. - Provide problem root-cause analysis and technical oversight during maintenance window execution. - Ensure adherence to established procedures and minimize service interruptions. **Continuous Improvement:** - Proactively identify areas for improvement in network performance, reliability, and efficiency. - Collaborate with internal teams to implement enhancements based on identified improvement opportunities. **Configuration Best Practices Audit:** - Perform regular audits of network configurations against Cisco's Design and Configuration recommendations. - Recommend adjustments to optimize network performance and security. **Automation Skills:** - Apply automation skills to streamline repetitive tasks and enhance operational efficiency. - Develop and maintain scripts using languages like Python to automate network processes. **Tool Proficiency:** - Proficiency in network topology tools and troubleshooting tools. - Familiarity with common customer tools including NMS, Ticketing, and Knowledge Management. **Soft Skills:** - Self-learner with a love for troubleshooting. - Team player with excellent communication skills. - Ability to stay calm and focused during outages and escalations. **Documentation:** - Create and maintain detailed documentation, including troubleshooting guides and best practices. - Document automated solutions using scripts and playbooks. **Customer Training:** - Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies. **Cross-Functional Collaboration:** - Work closely with internal teams and Cisco TAC for advanced issue resolution. **Educational Qualifications:** - Bachelors degree in Electronics and Communication, Computer science, Information Technology, or related field. - CCNP (Cisco Certified Network Professional) certification. - CCIE (Cisco Certified Internetwork Expert) certification preferred.,