Job
Description
CORPORATE OFFICE, Kolkata, West Bengal, India Department IT SERVICES Job posted on Jun 09, 2025 Employee Type REGULAR Experience range (Years) 10 years - 18 years JOB DESCRIPTION SECTION I: BASIC INFORMATION ON THE ROLE Position Name Chief Technical Officer - IT Function Information Technology Line of Business Corporate Grade B2 Reporting to Functionally Administratively C00 Roles Reporting into No. of employees Role Description 1 SECTION II: JOB SUMMARY Responsible for providing technology vision and leadership for developing and implementing information technology (IT) initiatives that improve cost effectiveness and business development in a constantly changing, competitive marketplace. SECTION III: DO – KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLE Perspective Responsibility Strategic Defines, develops and implements new IT strategies in synchronization with the business requirement of the organization Provides strategic and tactical planning, development, evaluation, and leadership of the information and technology systems for the various businesses Implements new technologies to ensure upgradation of the system Financial Develops and maintains the annual operating budget for company information and technology systems operations Develops and maintains corporate policies and standards aimed at minimizing costs related to the acquisition, implementation and operation of IT systems Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that minimize costs commensurate with acceptable risks Automates and implements new processes wherever possible to reduce the cost of manpower, improve cycle times and efficiencies Customer Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels Negotiates IT service level agreements with user organizations (departments) and ensures that the team monitor systems performance to assure service levels are being met Drives reduction in response time on supporting customer issues by the in-house team Ensures successful redressal of all end user queries and IT support for new customer requirements Ensures successful implementation of IT systems in all business units and group companies as per the agreed plans Internal Process/Internal Process/Operations Creates IT governance framework as per applicable standards Ensures that enterprise information systems operate according to internal standards, external regulatory standards, and legal requirements Builds up internal infrastructure and manpower for the successful implementation of the IT strategy Ensures documentation of all internal processes Reviews and approves enterprise wide systems architecture, defining standards and protocols for data exchange, software, and interconnectivity of network information systems Reviews and approves an enterprise-wide business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster Learning & Development Identifies and conducts/ proposes internal training on SAP and other IT technology related subjects Ensures successful implementation of SAP championship programs inside the organization towards increasing SAP and IT related maturity levels Ensures implementation of e-learning systems for providing virtual trainings SECTION IV: DELIVER – KEY OUTPUTS / RESULTS FROM THE ROLE Key Performance Indicators (KPI) What are the measurable indicators for the role? Measurable Deliverables Ensure overall optimum IT delivery and support by IT function to all corporate units Ensure achievement of targets set in terms of user satisfaction scores, IT development costs etc. Compliance to IT Strategy 2009-11 Zero deviation on resolving IT issues as per SLA On time communication to stakeholders on IT related developments Put in place a capable team to deliver and support IT plans across the organization On time completion of integration of existing and new systems SECTION V: DISPLAY – KNOWLEDGE & SKILLS In this section, please mention the qualification, technical skills and capabilities which are essential to execute the role. It may be a reflection of your own qualification and skills Qualification and technical skills required to execute the role. Please mention any functional knowledge. E.g. PhD in xyz Qualifications Engineer/ MCA. MBA is preferred Experience levels required to execute this role E.g. 2-4 yrs of experience as a salesman in abc market Specific Experience 10+ Years Experience as Head IT in any reputed institution 10 years experience in any Construction/manufacturing industry at senior level role 8+years experience as one SAP module leader or implemented ERP or part of ERP Development team 10+ years experience as SAP team leader Over all Experience - 10 - 15 years experience Behavioral skills / competencies required for the role. E.g. Attention to detail Behavioral Skills Good communication/ presentation Skills Planning and organizing Team leader / motivator Stakeholder management Lateral Thinking Negotiation skills SECTION V: KEY INTERACTIONS Mention names of the roles which are not in your department with whom this role interacts Key Interaction – Internal Nature or purpose of interaction Functional heads Understanding the business process to be automated and delivered Leadership/Board IT strategy presentation and approvals Internal Audit & Risk Management Teams Implementing Risk & Governance Finance Team For releasing of budgets and payments HR Team For building team at various positions both at IT and Non-IT Central Planning Team For Project Planning related activities for alignment with IT system Legal & Contracts Team For all contracts related matters Heads of Subsidiary companies For rolling out IT system towards standardization of SPML IT across group Assets Team For all IT asset related matters Key Interaction – External Nature or purpose of interaction IT Vendors/ implementation partners Product updates, Finalization of costs, Deliveries, External Auditors System Related audits Forums like CII, CIO and magazine groups IT related seminars, presentations, CSR activities, Networking
