Posted:8 hours ago|
Platform:
On-site
Full Time
Respond to customer inquiries via live chat and messaging channels in a timely and professional manner.
Provide accurate information regarding products, services, orders, and policies.
Troubleshoot customer issues and escalate complex queries to relevant teams when needed.
Maintain customer records by documenting conversations and updates.
Ensure high-quality interactions and meet SLAs (response time, resolution time, CSAT).
Follow communication scripts, guidelines, and internal processes.
Collaborate with internal teams (operations, product, technical support) for quick resolution.
Identify recurring issues and provide feedback to improve customer experience.
Graduate/Undergraduate with strong written communication skills.
13 years of experience in chat/email support.
Typing speed of 3540 WPM with good accuracy.
Strong customer service orientation and patience.
Ability to multitask and handle multiple chats simultaneously.
Basic computer knowledge and familiarity with CRM tools is an advantage.
Flexible to work in rotational shifts/weekends (if applicable).
Experience in e-commerce, SaaS, BPO, or customer support roles.
Ability to handle high-volume chats.
Problem-solving and empathy skills.
Competitive salary and performance incentives.
Growth opportunities within customer support and operations.
Supportive team environment and training programs.
CONSULTBAE INDIA PRIVATE LIMITED
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
6e-05 - 9e-05 Lacs P.A.
Experience: Not specified
2.23968 - 3.85296 Lacs P.A.
Experience: Not specified
2.64 - 2.64 Lacs P.A.
indore khajrana, indore, madhya pradesh
Experience: Not specified
Salary: Not disclosed
jayanagar, bengaluru, karnataka
2.05212 - 0.00504 Lacs P.A.
banjara hills, hyderabad, telangana
Experience: Not specified
2.23968 - 0.00084 Lacs P.A.
pimpri, pune, maharashtra
1.93368 - 0.01032 Lacs P.A.
kukatpally, hyderabad
Experience: Not specified
1.44 - 2.4 Lacs P.A.
8e-05 - 0.0001 Lacs P.A.
2.0 - 6.5 Lacs P.A.
