Chat Support Executive

Chandan Tech Solutions Pvt ltd

0 - 4 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service troubleshooting problem solving chat support instant messaging

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: As a Chat Support Agent, your role will involve assisting customers through instant messaging applications. Customers rely on chat support to troubleshoot their problems and ask questions quickly. You will be responsible for providing prompt and effective support to ensure customer satisfaction. Key Responsibilities: - Respond to customer inquiries and provide solutions via chat - Troubleshoot technical issues and escalate to the appropriate team if needed - Ensure timely and accurate responses to maintain a high level of customer service - Collaborate with team members to improve chat support processes and procedures Qualifications Required: - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills - Previous experience in customer service or chat support is a plus Please Note: This job offers benefits such as Provident Fund, day shift schedule with weekend availability, and a performance bonus. The work location is in person.,

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Chat Support Executive