Chat Support Associate

Job Description

Dear Applicants, Greetings from Infosys We have an immediate requirement for Associate/Senior Associate within our Customer experience Business Unit hence your application is invited should you want to be a part of leader in BPM industry. Please note the requirement is in a pilot project whereby an incumbent will be required to work in night shifts with rotational off's. An exceptional communication skill and problem solving skills are must to have for proposed role. Proposed job roles entails below hence please share your interest and apply for the role should it is aligned with your search. Customer Interaction: Responding to customer inquiries and requests via various channels (phone, email, chat). Providing information, resolving issues, and seeking further information to address customer needs. Handling both inbound and outbound activities, depending on the demand and workflow. Empathizing with customers and understanding their needs. Problem Solving: Investigating and resolving customer complaints or issues promptly and professionally. Providing solutions for basic problems and taking ownership of issues. Communication: Maintaining clear and effective communication with customers. Using strong verbal and written communication skills. Communicating effectively with colleagues to improve processes and enhance the customer experience. Technical Skills: Basic computer knowledge and technical skills. Proficiency in using relevant software and systems. Other Potential Responsibilities: Processing calls, emails, and chat interactions. Updating systems and databases with relevant information. Summarizing situations and priorities to the functional area. Collaborating with the team to improve sales processes and efficiency. Meeting targets and contributing to team success. Desired Skills and Qualifications: Communication Skills: Strong interpersonal, problem-solving, and verbal and written communication skills. Customer Service Skills: Ability to empathize with customers and understand their needs. Technical Skills: Basic computer knowledge and technical skills. Typing Speed: A typing speed of 30 to 40 words per minute (may be required). Other: Willingness to learn, adaptability, and a customer-focused attitude.