Chapter Lead - Salesforce

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Drive our digital transformation

What you will do

We are seeking a highly experienced Salesforce professional to serve as both a Technical Lead and Salesforce CoE Leader. This role combines deep technical architecture expertise with governance and strategic leadership, ensuring Salesforce is adopted effectively, securely, and at scale across the enterprise.

You will work closely with stakeholders across the Volvo Group to be in line with changing business needs. You will create the right environment for your team members to develop competencies and skills, coach people, fostering an outside-in view and leveraging the network across the group.

Key Responsibilities

Technical Leadership & Architecture

• Design and govern end-to-end Salesforce architecture, ensuring scalability, performance, and compliance.
• Architect integrations using MuleSoft, APIs, Platform Events, and event-driven patterns.
• Define and communicate the technical roadmap, ensuring alignment with business goals and Salesforce best practices.
• Conduct feasibility assessments, evaluating risks, constraints, and team capabilities for realistic delivery.
• Ensure effective data model design, automation framework, and security architecture.
• Define and implement DevOps, CI/CD, and release management standards in collaboration with IT operations.
• Oversee solution architecture reviews, ensuring adherence to best practices, governance, and security standards.
• Provide architectural guidance for the adoption of

  Agentforce

  (AI), capabilities, and automation frameworks.
• Drive platform adoption for advanced capabilities including

  Territory Management, CRMA (Einstein Analytics), Backup Solutions, Salesforce Maps, Agentforce.

• Act as a trusted advisor to business leaders on Salesforce ecosystem strategy and innovation.
• Provide technical leadership, mentoring, and code/architecture reviews to ensure high engineering standards.
• Collaborate with stakeholders to align technical solutions with business priorities.

Salesforce Chapter Leadership

• Actively contribute in

  Salesforce Center of Excellence (CoE)

  as the authority for governance, quality, and innovation.
• Build and execute the Salesforce strategy and roadmap, aligned with enterprise digital transformation.
• Define and enforce Golden Path standards, Quality by Design, and

  best practices

  for development, integration, and operations.
• Coordinate Salesforce licensing strategy and optimization across business units.
• Evaluate and introduce new Salesforce features, AppExchange apps, and industry accelerators.
• Facilitate knowledge-sharing, training, and capability building across teams and stakeholders.
• Lead, develop and attract a team of talented Salesforce engineers, supporting their personal growth and challenges on assignments
• Develop and execute the competence strategy for Salesforce engineers within your team, meeting with chapter members to discuss and drive excellence in areas such as best practices, frameworks and tools
• Manage capacity planning, ensuring short and long-term competence and capacity of the Salesforce technology & Solution Consultant
• Be involved in day-to-day working in delivery or product teams or contributing to an assignment and also act as a Tech Lead for the Stable Team , basically a go to person for all the technical roadmap of the product.
• Own and Manage work packages along with employees and consultants
• Play an active role in building and driving an active Salesforce Community of Practice
• Balance your time between line manager and team member
• Own and Manage work packages along with employees and consultants

Required Skills & Experience

• 10+ years of experience in the Salesforce ecosystem with a strong background in enterprise architecture and solution design.
• Deep expertise in Sales Cloud, Experience Cloud, Marketing Cloud, CRMA (Einstein Analytics), Salesforce Maps, and Territory Management.
• Hands-on experience with Agentforce (AI), MuleSoft integrations, Platform Events, and event-driven architecture.
• Strong knowledge of the Salesforce data model, Apex, Lightning Web Components (LWC), and API design.
• Proven experience in CoE leadership, governance, licensing management, and strategy building.
• Salesforce certifications preferred ( but not mandatory) :
• Salesforce Certified Technical Architect (CTA) (or pursuing)
• Application/System Architect

You will be part of the Salesforce Leadership Team and report to the Head of Platforms Chapter.

Who are you?

You are a passionate, professional and progressive leader with eyes on the horizon and feet on the ground. You enjoy building and motivating high performing teams and actively participating in strategy and execution. You create commitment around a shared vision and objectives and act as a role model for leaders and individual engineers as we develop the Salesforce domain and community.

You need to have several years of experience as a Salesforce practitioner and be a technical expert in the Salesforce domain. That includes to be highly skilled in Salesforce, including related technologies and frameworks Demonstrated leadership qualities to coach people or a few years experience of leading people, preferably in the Salesforce Domain is also crucial. Working with agile methodologies comes naturally to you.

Other skills:

• Relevant Salesforce certifications based on experience but not mandatory
• Relevant University degree or similar
• Excellent proficiency in English is a requirement
• Previous experience in rolling out the Salesforce products.
• Infrastructure management and security awareness experience is good to have
• Secure agile ways of working

Shape the world you want to live in

With us you have the possibility to work on complex problems, leveraging new and emerging technologies to drive the transformation of an industry at global scale and have a positive impact on society at large. We value flexibility and work-life balance and believe in an open dialogue, feedback and transparent communication. By joining us you will contribute to shaping future innovations and advancing existing breakthroughs.

Working at Volvo Group

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of trust, passion, high performance, change and customer success.

A career at Volvo Group means working in a supportive and inclusive environment that lets you thrive, where your voice is heard and your ideas matter. Being part of a global brand, you have opportunities to travel and work with great people around the world. We are close to 100,000 people united by a culture of care, inclusion and empowerment where each one of us can give their best, regardless of gender, ethnicity, age, abilities or background. At Volvo Group Digital & IT we are around 5,000 colleagues located in more than 30 countries with major R&D sites in China, India, Poland, France, USA, Brazil and Sweden.

Location of position

Bangalore, India

Please note that remote work is not available for this role