Job
Description
You will be responsible for leading and overseeing the IT Change Management process in order to ensure controlled and efficient implementation of changes with minimal risk to business operations. Working closely with IT teams, business stakeholders, and service owners, you will evaluate, approve, and communicate changes to ensure alignment with organizational policies and compliance frameworks. This role requires strong analytical, communication, and leadership skills to drive Change Advisory Board (CAB) meetings, assess risks, and ensure successful implementation of changes while maintaining business continuity. - Own and govern the end-to-end Change Management process to ensure adherence to ITIL best practices. - Review, assess, and authorize Change Requests (CRs) based on impact, risk, and urgency, and ensure that all changes follow proper documentation, testing, and validation procedures before deployment. - Lead Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings to evaluate potential risks, conflicts, and dependencies before approving or rejecting changes. Work with technical teams to define rollback plans and contingency measures for high-risk changes. - Collaborate with IT teams, business leaders, and external vendors to coordinate changes seamlessly, ensuring timely communication of change schedules, impacts, and resolutions to relevant stakeholders. - Act as the primary escalation point for change-related issues and conflicts. - Ensure changes align with organizational policies, regulatory requirements, and security guidelines. Monitor and report on Change KPIs, success rates, and failed changes to identify areas for process improvement. - Utilize IT Service Management (ITSM) tools to track and manage changes. Implement automation and workflow improvements to enhance the efficiency of change processes. To qualify for this role, you should possess: - Bachelor's/Master's degree in IT, Computer Science, Business, or related fields. - ITIL v4 Foundation Certification. Advanced ITIL certifications in Change Management or Service Transition are preferred. - At least 5 years of experience in Change Management or IT Service Management (ITSM), with a strong background in ITIL-based service operations and enterprise IT change governance. - Experience working with large-scale IT environments, cloud, and infrastructure changes. Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira is required. - Strong technical skills in IT infrastructure, cloud technologies, networks, and applications. - Excellent risk assessment, analytical, and decision-making abilities. - Strong communication, stakeholder management, and leadership skills. Ability to drive process improvements, reduce failed changes, and enhance change velocity. Please note that no additional details of the company were present in the job description. You will be responsible for leading and overseeing the IT Change Management process in order to ensure controlled and efficient implementation of changes with minimal risk to business operations. Working closely with IT teams, business stakeholders, and service owners, you will evaluate, approve, and communicate changes to ensure alignment with organizational policies and compliance frameworks. This role requires strong analytical, communication, and leadership skills to drive Change Advisory Board (CAB) meetings, assess risks, and ensure successful implementation of changes while maintaining business continuity. - Own and govern the end-to-end Change Management process to ensure adherence to ITIL best practices. - Review, assess, and authorize Change Requests (CRs) based on impact, risk, and urgency, and ensure that all changes follow proper documentation, testing, and validation procedures before deployment. - Lead Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings to evaluate potential risks, conflicts, and dependencies before approving or rejecting changes. Work with technical teams to define rollback plans and contingency measures for high-risk changes. - Collaborate with IT teams, business leaders, and external vendors to coordinate changes seamlessly, ensuring timely communication of change schedules, impacts, and resolutions to relevant stakeholders. - Act as the primary escalation point for change-related issues and conflicts. - Ensure changes align with organizational policies, regulatory requirements, and security guidelines. Monitor and report on Change KPIs, success rates, and failed changes to identify areas for process improvement. - Utilize IT Service Management (ITSM) tools to track and manage changes. Implement automation and workflow improvements to enhance the efficiency of change processes. To qualify for this role, you should possess: - Bachelor's/Master's degree in IT, Computer Science, Business, or related fields. - ITIL v4 Foundation Certification. Advanced ITIL certifications in Change Management or Service Transition are preferred. -
