Posted:8 months ago
About this opportunity
Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.
What will you do
Total of 10-15 years of experience .
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer.
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance
Open for rotational shift .
Must have ITIL certification .
The skill you bring
Ensure that MSTOP guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
To ensure process documentation for all changes in customer’s network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC/OneTM forms.
Ensure CRs are correctly classified as per MSTOP guidelines.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CR’s.
Ensure that all opened RFCs/CRs are resolved/ closed in timely manner.
Consolidate a Daily OneTM/RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed/ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure the Change Management compliance as per Ericsson security and audit guidelines.
On-site
Part Time
Ericsson
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