Posted:-1 days ago|
Platform:
Work from Office
Full Time
Role Description
This is a full-time on-site role for a Center Manager. The Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process.
Role & Responsibilities
Achieve Sales Target
Ensure Profitability
Centre Expense within budgets
Ensure NPS Target
Resolution of customer complaints
Adherence of centre SOP
Monitoring and Reporting market trends
Qualifications
Strong leadership and management skills
Excellent problem-solving and decision-making skills
Ability to work under pressure and handle customer complaints professionally
Bachelor's degree or equivalent
2-3+ years Experience in the automotive industry or service industry is preferred
Shield Autoglass
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