Job Title: Emergency Call Respondent Location: Ernakulam, Kerala Job Type: Full-Time Department: Emergency Response Team (ERT) Job Summary: We are looking for a compassionate and quick-thinking Emergency Call Respondent to join our 24/7 Telecare Monitoring team. You will be the first point of contact for elderly and vulnerable clients during emergencies. Your calm demeanor and swift action can make a life-saving difference. Key Responsibilities: Answer emergency and non-emergency calls promptly and professionally Assess caller needs and initiate appropriate responses, including alerting medical personnel or family contacts Use telecare systems to monitor client alerts Record accurate incident details and maintain updated case notes Provide reassurance and verbal assistance to callers in distress Coordinate with field response teams, hospitals, and care providers Perform regular courtesy calls and follow-up checks Adhere to confidentiality and data protection standards at all times Requirements: Strong communication skills in English and Malayalam Ability to remain calm and empathetic in high-pressure situations Basic computer and mobile app proficiency Prior experience in healthcare, customer service, or emergency response is a plus Willingness to work in shifts, including nights and weekends Nursing, social work, or healthcare-related education is an advantage Preferred Qualities: Emotionally resilient and patient Strong decision-making ability Team-oriented with a strong sense of responsibility Culturally sensitive and respectful to diverse populations Why Join Us? At Celestial Telecare, you’ll play a direct role in enhancing the safety and well-being of people who rely on remote support. If you're passionate about helping others and thrive in a service-first environment, we’d love to hear from you. Job Type: Full-time Pay: ₹8,000.00 - ₹13,000.00 per month Schedule: Day shift Ability to commute/relocate: Cochin, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Speak with the employer +91 7994199927
Job Title: Emergency Call Respondent Location: Ernakulam, Kerala Job Type: Full-Time Department: Emergency Response Team (ERT) Job Summary: We are looking for a compassionate and quick-thinking Emergency Call Respondent to join our 24/7 Telecare Monitoring team. You will be the first point of contact for elderly and vulnerable clients during emergencies. Your calm demeanor and swift action can make a life-saving difference. Key Responsibilities: Answer emergency and non-emergency calls promptly and professionally Assess caller needs and initiate appropriate responses, including alerting medical personnel or family contacts Use telecare systems to monitor client alerts Record accurate incident details and maintain updated case notes Provide reassurance and verbal assistance to callers in distress Coordinate with field response teams, hospitals, and care providers Perform regular courtesy calls and follow-up checks Adhere to confidentiality and data protection standards at all times Requirements: Strong communication skills in English and Malayalam Ability to remain calm and empathetic in high-pressure situations Basic computer and mobile app proficiency Prior experience in healthcare, customer service, or emergency response is a plus Willingness to work in shifts, including nights and weekends Nursing, social work, or healthcare-related education is an advantage Preferred Qualities: Emotionally resilient and patient Strong decision-making ability Team-oriented with a strong sense of responsibility Culturally sensitive and respectful to diverse populations Why Join Us? At Celestial Telecare, you’ll play a direct role in enhancing the safety and well-being of people who rely on remote support. If you're passionate about helping others and thrive in a service-first environment, we’d love to hear from you. Job Type: Full-time Pay: ₹8,000.00 - ₹13,000.00 per month Schedule: Day shift Ability to commute/relocate: Cochin, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Speak with the employer +91 7994199927
About the job: We are looking for a compassionate and quick-thinking Emergency Call Respondent to join our 24/7 Telecare Monitoring team. You will be the first point of contact for elderly and vulnerable clients during emergencies. Your calm demeanor and swift action can make a life-saving difference. Key responsibilities: 1. Answer emergency and non-emergency calls promptly and professionally. 2. Assess caller needs and initiate appropriate responses, including alerting medical personnel or family contacts. 3. Use telecare systems to monitor client alerts. 4. Record accurate incident details and maintain updated case notes. 5. Provide reassurance and verbal assistance to callers in distress. 6. Coordinate with field response teams, hospitals, and care providers. 7. Perform regular courtesy calls and follow-up checks. 8. Adhere to confidentiality and data protection standards at all times. Requirements: 1. Strong communication skills in English and Malayalam. 2. Ability to remain calm and empathetic in high-pressure situations. 3. Basic computer and mobile app proficiency. 4. Prior experience in healthcare, customer service, or emergency response is a plus. 5. Willingness to work in shifts, including nights and weekends. 6. Nursing, social work, or healthcare-related education is an advantage. Preferred Qualities: 1. Emotionally resilient and patient. 2. Strong decision-making ability. 3. Team-oriented with a strong sense of responsibility. 4. Culturally sensitive and respectful to diverse populations. Additional information: 1. Location: Ernakulam, Kerala 2. Department: Emergency Response Team (ERT) Why Join Us? At Celestial Telecare, you'll play a direct role in enhancing the safety and well-being of people who rely on remote support. If you're passionate about helping others and thrive in a service-first environment, we'd love to hear from you. Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-07-11 23:59:59 Skills required: Crisis Management About Company: Celestial Telecare LLP is an Indian telecare company that offers remote support services to the elderly, disabled, and vulnerable individuals who choose to live independently at home.
Job Title: Field Agent Location: Ernakulam, Kerala Job Type: Full-Time Job Summary: We are looking for dedicated and empathetic Field Agents who will visit our customers at their homes to assist them in setting up our mobile app and guide them on how to use it effectively. This role is perfect for individuals with a background in social service, nursing, or community work who are passionate about helping others—especially senior citizens or individuals with limited digital literacy. Key Responsibilities: Visit customers’ homes to install and set up the app on their devices. Explain app features in a simple and friendly manner. Assist users in understanding and navigating the app confidently. Provide basic troubleshooting and escalate technical issues when needed. Maintain a record of visits and customer feedback. Represent the company with professionalism, patience, and empathy. Requirements: Background in nursing, caregiving, social work , or community service preferred. Basic knowledge of smartphones and mobile apps . Excellent communication and interpersonal skills. Friendly, patient, and respectful, especially with elderly or non-tech-savvy users. Willingness to travel locally for home visits. Own smartphone and two-wheeler preferred . Why Join Us? At Celestial Telecare, you’ll play a direct role in enhancing the safety and well-being of senior citizens who rely on remote support. If you're passionate about helping others and thrive in a service-first environment, we’d love to hear from you. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Schedule: Day shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Job Title: Field Agent Location: Ernakulam, Kerala Job Type: Full-Time Job Summary: We are looking for dedicated and empathetic Field Agents who will visit our customers at their homes to assist them in setting up our mobile app and guide them on how to use it effectively. This role is perfect for individuals with a background in social service, nursing, or community work who are passionate about helping others—especially senior citizens or individuals with limited digital literacy. Key Responsibilities: Visit customers’ homes to install and set up the app on their devices. Explain app features in a simple and friendly manner. Assist users in understanding and navigating the app confidently. Provide basic troubleshooting and escalate technical issues when needed. Maintain a record of visits and customer feedback. Represent the company with professionalism, patience, and empathy. Requirements: Background in nursing, caregiving, social work , or community service preferred. Basic knowledge of smartphones and mobile apps . Excellent communication and interpersonal skills. Friendly, patient, and respectful, especially with elderly or non-tech-savvy users. Willingness to travel locally for home visits. Own smartphone and two-wheeler preferred . Why Join Us? At Celestial Telecare, you’ll play a direct role in enhancing the safety and well-being of senior citizens who rely on remote support. If you're passionate about helping others and thrive in a service-first environment, we’d love to hear from you. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Schedule: Day shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person