CDP

People Customer Cloud Support Incident Management Troubleshoot and resolve platform application issues related to configuration and integrations Collaborate with internal teams and external partners to ensure timely resolution of incidents Service Requests

Execute configuration changes for new integrations email management and template creation Support business teams with platform setup and customization requests

Problem Management Conduct Root Cause Analysis RCA for recurring incidents and document findings Recommend and implement preventive measures to reduce future occurrences Monitoring Monitor APIs workflows and data extracts to ensure platform performance and data accuracy Proactively identify and address anomalies or performance issues Data Fixes Perform data corrections and compliance related updates including DSAR Data Subject Access Requests Enhancements Support onboarding of new partners and connectors Assist in the development and deployment of new dashboards and reporting tools

Required Skills Qualifications

Bachelors degree in Computer Science Information Systems or a related field Specialist or having work experience in customer data platform in any of CDP tools like Epsilon Adobe Salesforce Work experience with developing and managing API integrations with all data consumers in client side for marketing needs

Specialist in Data bricks architecture with mandatory 23 yrs of experience in supporting and analyzing large datasets to identify trends patterns and provide insights Proficiency in SQL management and experience in maintaining reporting and analytics Candidate should have good experience in Service Management handling Major Incident Management and release management for customers Collaborate with cross functional teams to understand business requirements and deliver solutions on data needs Analyzing data from various data sources including structured and unstructured data including PII data from customer first party data system Knowledge in Power BI Tableau integrations and upstream downstream integrations Developing dashboards and ensure data accuracy and reliability in all reporting Experience with cloud platform and understanding of data governance and security best practices Experience in analyzing data errors and apply fixes by maintaining data quality standards Coordinate with Data scientists and implement machine learning models on Data bricks platform Implement data lake solutions and provide insights on optimized data storage solutions Proficiency in Data bricks workflow schedulers and Effectively communicate to stakeholders and influence the decisions based on data insights

3 years of experience in software support customer data platforms Epsilon People Cloud

Strong understanding of customer data management campaign operations and platform configuration Experience with incident and problem management tools eg ServiceNow Jira Familiarity with API monitoring workflow automation and data extract processes Excellent analytical communication and collaboration skills

RR Notes

Created this RR in lieu of 5367991 which was Cancelled wrongly by the system which is open since July 2025