CBS IT-AI QA-Sr Associate

Job Summary

The AI Quality Assurance Manager (RISE) is responsible for overseeing QA processes within the Data & AI team, ensuring that all AI product deliveries meet the highest standards of quality and performance. This role involves developing and implementing quality assurance strategies, managing a team of QA RISE professionals, and collaborating with cross-functional teams to enhance product quality. The Quality Assurance Manager (RISE) plays a critical role in identifying areas for improvement, driving continuous improvement initiatives, and ensuring compliance with industry standards and best practices. Additionally, this position establishes quarterly compliance testing for AI governance and coordinates with product teams to ensure testing deliverables are met.

Qualifications, Knowledge, Skills, and Abilities

Education:

• Bachelors or Masters degree in computer science, Information Systems or equivalent field required

Experience:

• Five (5) or more years of experience in quality assurance, required.
• Experience working in a software development environment, required.
• Familiarity with Artificial Intelligence or working with application built using AI tools required
  • Familiarity with directly testing or verifying the output of AI tools would be preferred
  • Working experience with test planning, test case and test script creation, test execution and test defect reporting required.
  • Advanced experience with software development methodologies, required.
  • Prior experience in performance testing using any of the tools would be preferred.
  • Experience either establishing or working within an automated testing suite would also be preferred
  • Broad business experience within a professional services environment, preferred

Software:

• Experience with one (1) or more of the following, preferred:
  • Microsoft Teams, Word, Excel, Outlook, PowerPoint, OneNote, OneDrive, PowerBI, Visio
    • Azure DevOps
    • ServiceNow

Language(s):

• N/A

Other Knowledge, Skills, & Abilities:

• Strong analytical and problem-solving skills to identify and resolve defects effectively
• Excellent attention to detail to ensure thorough testing and accurate documentation
• Strong communication skills to convey complex information clearly to technical and non-technical stakeholders
• Ability to work collaboratively within a team environment and across departments
• Proficiency in using test management and defect tracking tools
• Familiarity with software development lifecycle (SDLC) and agile methodologies
• Ability to adapt to changing priorities and manage multiple tasks simultaneously
• Strong organizational skills to manage test plans, cases, and documentation efficiently
• Ability to learn and apply new testing tools and technologies quickly
• Understanding of AI systems and Responsible AI policies, preferred
• Ability to conduct root cause analysis and provide actionable insights for process improvement
• Strong time management skills to meet deadlines and deliver high-quality results