Catalogue Associate - TM/STM/QA

Job Description

WORK FROM OFFICE CHENNAI DAY SHIFT Immediate Joiners Good communication with proper documents Catalog analysts will be responsible for working on one or more critical programs or tasks for a product category. The tasks include (but not limited to) audit vendor submissions to meet client's catalog standards, interacting or coordinating with suppliers/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and performed. The individual is expected to perform these tasks by using fair judgement in understanding instructions provided by the process lead/manager. The role will have daily deliverables across productivity, quality and utilization as basic metrics. This role will work with various partners within the organization to enhance the business. Essential duties and responsibilities include the following (other duties may be assigned) Responsibilities: 1. Handle daily volumes of the assigned tasks and ensure that the given SLA are met per the quality standards. 2. Maintain records of day-to-day work by updating the trackers to reflect work done. 3. Demonstrate excellent time management skills. 4. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead. 5. Interacting and collaborating with suppliers or merchants to accurately reflect the product information in the client catalog. 6. Willingness to take initiatives and responsibilities. Requirements: 1. Must be flexible to meet business requirements. 2. Bachelor's degree in any discipline. 3. Proficient in MS Office tools. 4. Strong written and oral communication skills in English is critical for the role. 5. Strong business communication skills to communicate with internal or external stakeholders clearly and concisely. 6. Good logical thinking and problem-solving ability. 7. Ability to understand a problem, perform root cause analysis and identify constraints to recommend a solution. 8. Ability to deal with ambiguity; use discretion and judgement to take decisions on critical business tasks based on available information. 9. Think beyond standard tasks to simplify or automate