Skillset : Business Operation Manager - Diversity Experience : 12 - 18 Years Job Location : Gurgoan Job Description : We are seeking an experienced and highly skilled Senior Business Operations Manager / Account Business Manager to join our team. The ideal candidate will have 12+ years of expertise in Business & Financial Operations, with a strong background in Forecasting, Revenue, Budgeting, P&L, Billing & Collection, SLA Management, Resource Planning, PMO, Stakeholder Management, and Financial Reporting. As a Account Business Manager, you will be responsible for working with cross-functional teams to monitor and improve business performance of strategic accounts, report financial performance, and ensure the successful execution of key projects. Your expertise will drive strategic decisions and ensure alignment across departments, fostering collaboration and maximizing business outcomes. Key Responsibilities: 1. Financial Planning & Analysis: Lead the forecasting and budgeting processes, ensuring accurate projections of revenue, account margins, costs and profits. Manage and analyze Profit & Loss (P&L) statements to track financial performance of identified set of accounts, and identify areas for improvement. 2. Revenue & Capacity Management: Oversee the revenue cycle, from forecasting to billing, ensuring accurate invoicing and timely collections. Drive capacity management initiatives, optimizing resource allocation and project timelines to support business goals. 3. Contract Management: Ensure contracts are complied with and are in line with financial forecasts and revenue objectives. Track SLAs & Penalties and collaborate with teams for improving performance. Ensuring Account Governance operational model, including Client Issue & Escalation management, is implemented, and executed accordingly within the Account 4. Project Management Office (PMO) Oversight: Manage the PMO to ensure projects are executed on time, within budget, and aligned with strategic business goals. Lead account operations including supplier management, contracts, purchases, resource planning and onboarding processes. 5. Stakeholder Management: Build and maintain strong relationships with key stakeholders, both internal and external, ensuring clear communication and alignment on business objectives. Present financial reports, forecasts, and performance metrics to senior leadership and other stakeholders. 6. Financial Reporting & Analysis: Prepare and present financial reports that provide insights into business performance, trends, and opportunities for improvement. Implementing and managing financial systems including time recording, labour reporting, billing, budgeting, forecasting, and annual planning Qualifications: 12+ years of experience in Business & Financial Operations or related fields. Strong expertise in forecasting, budgeting, revenue management, P&L, sales cost analysis, and financial reporting. Demonstrated experience in contract management, billing processes, and capacity management. Proven leadership experience in managing cross-functional teams and driving operational efficiency. Strong project management skills with experience in overseeing PMO functions. Exceptional stakeholder management and communication skills. Advanced proficiency in financial software, Excel, and data analysis tools. Regards, Bala Show more Show less

Skillset : Telecom IT Operations Lead Experience : 15 - 20 Years Job Location : Pune Job Description : Deep understanding of Telecom, Financial Reports, Resources Develop Strategy for Knowledge, Resource, Operation Management Assist Delivery Head/Partner for Operation coordination Fulfilling all the commitments by timely & rightly delivering the deliverables/SLA Reviewing the work of leads and provide feedback. Using ITIL ensure Operation Standards are maintained and improved. Shall also work on constantly increasing the productivity of the team and reducing the waste on the other end. Inspire all the other team members, a Lead who is looked upon by all the members Regards, Bala Show more Show less

Skillset : Lean Six Sigma Master Black Belt Experience : 15 - 20 Years Job Location : Tiruvallur (Chennai) Responsibilities • Designing and developing Six Sigma programs, including supporting systems and tools, for quality and business process improvement. • Leading and managing Six Sigma project portfolios to achieve measurable business process improvements. • Providing technical training and guidance for Green Belt professionals on the planning, development and implementation of Six Sigma projects. • Employing Six Sigma methodology into organizational operations to meet business goals and objectives. Skill Descriptors Active Learning: Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development. Level Extensive Experience: • Applies feedback and changes behavior accordingly. • Learns new concepts, processes and tools applicable to the needs of the entire unit. • Develops and monitors programs that integrate learning with practice opportunities. • Helps others understand their learning styles and how to use them in self-development work. • Maintains a network of professional contacts, internal and external. • Demonstrates grasp of new information and its implications. Analytical Thinking : Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge : • Approaches a situation or problem by defining the problem or issue and determining its significance. • Makes a systematic comparison of two or more alternative solutions. • Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. • Identifies the major forces, events and people impacting and impacted by the situation at hand. • Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Influencing : Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Working Knowledge: • Develops basic persuasive arguments. • Discusses organizational culture around providing input on decisions. • Uses active listening skills and probing techniques to surface opportunities to influence. • Identifies who the decision makers are and how they receive information. • Regularly presents ideas or suggestions to associates in persuasive terms. Interpersonal Relationships : Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Working Knowledge: • Explains impact of interactions with individuals and groups. • Identifies roles and responsibilities for self and others. • Demonstrates an understanding of alternative points of view. • Collaborates with departmental associates and management. • Adapts interaction style to situations and people. Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: • Identifies and documents specific problems and resolution alternatives. • Examines a specific problem and understands the perspective of each involved stakeholder. • Develops alternative techniques for assessing accuracy and relevance of information. • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. • Uses fact-finding techniques and diagnostic tools to identify problems. Process Improvement : Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services. Level Working Knowledge: • Defines the critical workflow for executing key processes. • Identifies process problems that limit performance. • Implements methods for improving and establishing controls for critical processes. • Focuses on the most significant problems to maximize efficiency gains. • Surfaces systemic problems to be addressed at the organizational level. Project Management : Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Working Knowledge: • Provides input for Gantt or PERT charts or their equivalent to track project progress and status. • Under guidance, plans and estimates simple projects. • Assists in detailed project plans including cost, schedule, and resource requirements. • Obtains information from stakeholders during the planning stage of a project. • Produces standard project status reports. Six Sigma Methodology : Knowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze, Improve and Control) methodology; ability to use the methodology to improve the manufacturing processes and control the improvements by eliminating root causes. Level Working Knowledge: • Analyzes business priorities for selecting potential critical metrics. • Uses tools (e.g. trend charts, Pareto charts, sigma conversion chart) to measure historical performance. • Researches important causes that have an impact on quality and customer satisfaction with the use of statistical tools. • Resolves routine problems in a cost effective manner. • Reports deviances from process improvements. Regards, Bala Show more Show less

Skillset : Client Partner Experience : 15 - 20 Years Job Location : Gurgoan Focus on Customers Responsible for customer relationship management across the entire account in the region (all offerings). Ensures and drives customer satisfaction through delivering on all commitments, bringing new ideas and innovation, and becoming a trusted partner to the Insurance clients. Establishes and personally maintains proactively strong professional relationships and credibility with key IT and business executives in the corporate account at the CXO level. Focuses on senior business management challenges and strategies and is the trusted advisor with the account Is the business partner to account and "extension" of the customer's executive management team. Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports. Leverages existing engagements to grow new business with opportunities that result in on-going profitable revenue growth for the company. Leverages the full company portfolio to add significant value to customer's business, continuously improve account profitability for the company and expand the company's share of wallet of the customer spent. Seize the Market Responsible for profitable growth of the account across all offerings. Leads the strategic planning and growth framework. Partners with others across the organization to develop and deliver YOY growth results. Coordinates with operational support and sales teams to ensure customer intimacy. Builds, monitors and orchestrates sales pipeline activities to advance, invest in or divest of opportunities; focuses on generating new and break-through initiatives and secures client and company support to pursue strategic programs and projects. Nurtures new opportunities that move the customer relationship up the stack to extend our share of wallet at the account representing the entire company portfolio of products and services to generate profitable growth. Understands the client's overall business to engage in solutions across the customer portfolio Proactively helps shape the client's business and IT strategy. Builds long-term growth opportunities and leverages account planning processes and tools Regards, Bala bala@cssrecruit.com Show more Show less

Skillset : Finacle Project Manager Experience : 15 - 20 Years Job Location : Chennai Job Description : Should be Science/ Commerce Graduate, preferably Graduate in Engineering /MBA/ PGDCM/ MCA/B.E. / B.Tech. in Computer Science & Engineering or equivalent or higher qualification. Total 15+ years’ experience with 10 years’ experience of working in PMO Team. Should have worked as Program Manager in Bank operations engagements in at least one Scheduled Commercial Banks in India having more than 3000 branches in India in last 3 years. Work as part of 24x7 operations team Excellent oral and written communications skills. Ability to work independently and as a team player. Strong problem determination and resolution skills. Certificate (Any) : ITIL4 Professional Certification / Prince-2 / PMP Certified Regards, Pradeep

Skillset : Client Partner Experience : 15 - 20 Years Job Location : Mumbai Focus on Customers Responsible for customer relationship management across the entire account in the region (all offerings). Ensures and drives customer satisfaction through delivering on all commitments, bringing new ideas and innovation, and becoming a trusted partner to the Insurance clients. Establishes and personally maintains proactively strong professional relationships and credibility with key IT and business executives in the corporate account at the CXO level. Focuses on senior business management challenges and strategies and is the trusted advisor with the account Is the business partner to account and "extension" of the customer's executive management team. Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports. Leverages existing engagements to grow new business with opportunities that result in on-going profitable revenue growth for the company. Leverages the full company portfolio to add significant value to customer's business, continuously improve account profitability for the company and expand the company's share of wallet of the customer spent. Seize the Market Responsible for profitable growth of the account across all offerings. Leads the strategic planning and growth framework. Partners with others across the organization to develop and deliver YOY growth results. Coordinates with operational support and sales teams to ensure customer intimacy. Builds, monitors and orchestrates sales pipeline activities to advance, invest in or divest of opportunities; focuses on generating new and break-through initiatives and secures client and company support to pursue strategic programs and projects. Nurtures new opportunities that move the customer relationship up the stack to extend our share of wallet at the account representing the entire company portfolio of products and services to generate profitable growth. Understands the client's overall business to engage in solutions across the customer portfolio Proactively helps shape the client's business and IT strategy. Builds long-term growth opportunities and leverages account planning processes and tools Regards, Bala bala@cssrecruit.com

As an SMO OSS Integration Consultant with 4 to 8 years of experience based in Bangalore, you will be expected to demonstrate the following expertise: Technical Expertise: - Possess a strong knowledge of SMO platforms and their integration with OSS systems. - Show familiarity with OSS functions such as inventory management, fault management, and performance monitoring. - Have hands-on experience with O-RAN interfaces like A1, E2, and O1. Protocols and Standards: - Showcase in-depth knowledge of 5G standards, including 3GPP, O-RAN, and TM Forum. - Demonstrate familiarity with protocols such as HTTP/REST APIs, NETCONF, and YANG. Programming and Scripting: - Exhibit proficiency in Python, Bash, or similar languages for scripting and automation. - Display experience with AI/ML frameworks and their application in network optimization. Tools and Platforms: - Possess experience working with tools like Prometheus, Grafana, Kubernetes, Helm, and Ansible for monitoring and deployment. - Show familiarity with cloud-native deployments, including OpenShift, AWS, and Azure. If you meet the requirements mentioned above and are prepared to contribute effectively in a fast-paced environment, please reach out to Bala at bala@cssrecruit.com for further details.,