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Care Engineer

Care Engineer

Nokia

12 - 17 years

6 - 9 Lacs

chennai chennai

Posted:None| Platform:

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Skills Required

kubernetes redhat openshift software testing openshift openstack cloud services python redhat linux microsoft azure networking docker ansible microservices spring spring boot java gcp devops linux jenkins j2ee troubleshooting aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join us as a Care Engineer, where you'll play a key role in delivering an exceptional support experience to our customers in a dynamic, cloud-focused environment. You'll tackle demanding technical issues, leveraging your cloud technology expertise to develop innovative and reliable solutions.

This role is perfect for someone passionate about problem-solving, who enjoys simplifying complex processes through automation, and thrives in a fast-paced, customer-facing setting. If you take pride in being thorough, proactive, and detail-oriented, wed love to have you on the team.

You have:

12+ years of experience in Kubernetes/OpenShift development/testing/support expertise, (or)CNF Support/Deployment Expertise, (or) OpenStack Support/Development/testing expertise
L4 (Fourth Line) expertise in CloudBand Infrastructure Software (CBIS)/Red Hat Open Stack / Nokia Cloud Services (NCS)/Kubernetes/Red Hat OpenShift to support the customer.
Linux Level-3 Expertise
Level-3 Networking Expertise.

It would be nice if you also had:

Extended on-call/EME Support: 24*7.
Worked in Global time zones.
Act as the primary customer interface for care cases, maintaining a customer-centric outlook in alignment with Customer Teams (CTs).
Take end-to-end ownership of cases, ensuring smooth governance and timely resolution.
Work with L3 and market teams for troubleshooting, knowledge transfer, and issue resolution.
Perform initial diagnosis, log collection, and health checks, facilitating technical sessions between customers and L3.
Support care delivery and performance management, contributing to service excellence.
Participate in weekly case reviews and provide 24x7 critical incident support as needed.
Ensure seamless Delivery to Care (D2C) handovers and maintenance.

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Care Engineer