Care Engineer

This role demands exceptional customer support experience for our end users, coupled with broad cloud technology expertise in a customer-facing setting. It requires tackling challenging technical problems with a passion for innovative and robust solutions. The ideal candidate proactively seeks to automate and simplify complex processes, anticipates future needs while addressing current ones, maintains meticulous attention to detail, and thrives in a fast-paced environment.

You have:

• 10+ yrs or more related work experience
• Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise (or) OpenStack Support/Development/testing expertise
• Linux Level-3 Expertise
• Level-2 Networking Expertise.

It would also be nice if you had:

• Kubernetes development profile with less than 8 years of relevant work experience.

• Customer Centric approach and Interface to the customers and CTs for Care Cases.
• E2E case ownership with regular Governance with CTs.
• Collaboration with L3 and Market teams.
• Perform initial diagnosis of incidents and find solutions through knowledge reuse.
• Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L4.
• Care delivery and Performance Management.
• Participate in Weekly case review meetings with Market & L4.
• 24x7 Critical Incident Support.
• E2E ownership for Delivery To Care process.
• Availability of Support: On-Call/EME Support: 24*7