Care Coordinator - Women's Healthcare

As a Patient Care Coordinator at Luma Fertility, you will play a crucial role in guiding patients through their fertility treatments to ensure a seamless and positive experience. Your compassionate and empathetic nature, coupled with strong communication skills, will be essential in building strong relationships with patients and providing them with the necessary education and support. Your responsibilities will include: - **Patient Liaison**: - Serve as the main point of contact for patients, addressing inquiries and providing compassionate support throughout their treatment journey. - **Coordinate & Organize**: - Generate journey maps and calendars based on treatment plans to facilitate, track, and document the completion of tests and diagnostic procedures. - **Education & Guidance**: - Educate patients about IVF processes, treatment options, and procedures, empowering them to make informed decisions. - **Care Coordination**: - Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care. - **Emotional Support**: - Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups. - **Follow-up**: - Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans. - **Feedback & Improvement**: - Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures. - **Administrative Duties**: - Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries. **Qualifications**: - A degree in BHMS, BAMS, or BDS is necessary. - An MBA in Healthcare would be preferred. - Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services. - Strong communication and interpersonal skills. - Exceptional organizational skills and attention to detail. - Compassionate and empathetic nature with a passion for women's health. - Proficiency in electronic health record (EHR) systems and Microsoft Office Suite. Joining Luma Fertility will not only offer you a competitive salary and comprehensive benefits package but also provide you with the opportunity to shape the future of healthtech and make a significant impact. You will be part of a collaborative and supportive work environment that encourages innovation, growth, professional development, and career advancement prospects.,