Care Coach

Job Description:

Responsibilities:

• Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
• Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc.
• To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
• Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
• Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
• To smartly handle patient queries and provide responses from pre-defined FAQs.
• Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician
• Develop and implement individualized care plans that address the unique needs of high- risk patients.
• Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.
• Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
• Provide wellness, lifestyle and diet tips wherever deemed necessary
• Proactively identify if the patient is showing any symptoms or deviation from his care path
• To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

Skills:

• Excellent knowledge and interpretation of medical conditions and medical terminologies
• Effective Patient medical history-taking skill
• Coaching the patient to be compliant with different medical parameters
• Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity
• Active Listening skills, being compassionate with the patients
• Passionate about the role and have patient care as a priority
• A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude
• Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form
• Collaboration is key; should be a team player and can bridge the gap across all departments.

What excites us:

· An investment in you as an individual - we value traits like proactiveness, curiosity, empathy and the zeal to acquire new learnings and knowledge. We live these values by focusing on the well-being, progress, and success of every individual in our growing company

· A good level of self-awareness and humble confidence: You know your craft well enough to know your shortcomings and are open to making mistakes and learning together

· The ability to think and understand quickly

· A professional who has a proven track record of success in a client-facing role along with managing high-performing team members

· An Individual who is keen to explore & demonstrates qualities of innovation & strategic thinking

What excites you:

· Own the process outcomes and the entire coaching delivery

· An ability to bring clarity and simplicity to an ambiguous problem space

· The platform to explore new opportunities & contribute to various health coordination services

· Collaboration with cross-functional partners - for example, Quality, Product, Program Management and Compliance teams

· Ability to develop insights into patient behaviour, data change patterns & other valuable clinical insights

· Direct patient interaction and opportunity to engage, change patient behaviours and contribute towards a healthy living

Educational Qualification:

M. Sc., Psychology (or) Counselling Psychology (or) MSW (or) M. Sc (Nutrition Science or Forensic Science)

Preferred Language:

English & Kannada are Mandatory. Tamil, Telugu, and any other regional language is beneficial

beneficiary

Job Types: Full-time, Permanent, Fresher

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Clinical: 1 year (Preferred)

Language:

• Kannada, English, Tamil, Telugu (Preferred)

Work Location: In person