Card Dispatch & Activation Operations Officer

• Manage end-to-end dispatch process of approved credit cards, ensuring timely delivery through courier partners or branch handover.
• Track shipment status & delivery confirmation and coordinate with logistics teams to resolve delays, returns (RTO), or incomplete deliveries.
• Verify customer KYC, address & documentation before dispatch to ensure regulatory compliance and accurate delivery.
• Maintain dispatch MIS & activation status tracker, updating shipped, delivered, pending, and RTO card lists daily.
• Coordinate with call center / tele-verification teams to ensure smooth card activation post-delivery.
• Contact customers post-delivery to guide activation steps (PIN setup, card usage, charges, benefits), enabling faster first-use.
• Reduce inactive & undelivered card ratio through proactive customer follow-up and correct address confirmation.
• Work with issuance, underwriting & branch operations teams to ensure zero data mismatch impacting activation.
• Ensure secure handling & storage of undelivered cards, following safety, audit & compliance protocols.
• Achieve monthly targets for activation rate, dispatch accuracy & delivery turnaround time while maintaining customer satisfaction.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Work Location: In person

Expected Start Date: 15/01/2026