Canadian Telecom (International Voice Process)

Role Overview: As a customer support executive for the International Voice Process at the Canadian Telecom company in Yerwada, Pune, your primary responsibility is to provide exceptional service to customers through inbound voice calls. Your duties include addressing customer queries, resolving issues, and ensuring customer satisfaction by offering tailored solutions in a professional and courteous manner. Additionally, you will be required to handle escalations, maintain accurate records of customer interactions, and meet individual and team targets in terms of call handling and resolution time. Key Responsibilities: - Provide exceptional service to customers through inbound voice calls - Address customer queries and resolve issues effectively - Ensure customer satisfaction by offering tailored solutions in a professional and courteous manner - Handle escalations and maintain accurate records of customer interactions - Meet individual and team targets in terms of call handling and resolution time Qualifications Required: - Minimum of 6 months of relevant experience in the International Voice Process or Customer Support role - Excellent communication skills, both verbal and written, with a strong command of English - Typing speed of 30 WPM with 95% accuracy - Ability to work efficiently in a night shift environment - Previous experience in BPO, ex-comms, or international voice processes preferred - Strong problem-solving skills to effectively manage customer concerns The salary package offered by the company varies based on experience levels. For individuals with less than 18 months of experience, the Training Period salary is INR 34,350, while the Post-Training salary is INR 38,517, with a CTC of INR 5 LPA. For those with more than 18 months of experience, the Training Period salary is INR 37,785, the Post-Training salary is INR 42,368, and the CTC is INR 5.5 LPA. The job type is Full-Time and Permanent, with shift timings from 6 PM to 10 AM and 2 rotational week-offs. The interview process consists of an HR Round for initial screening, a VNA (Voice & Non-Voice Assessment) to test communication skills, and an Ops Interview to assess process knowledge and call handling abilities. If you meet the key requirements and are looking for a challenging opportunity in the telecom industry, this role might be the perfect fit for you.,