Call Center Executive – Walk-In Drive @ Ankura Corporate on 26-Aug-25

We are conducting Walkin Drive @ Ankura Corporate Office.

Date: 26-Aug-25

Timings: 10 AM – 4 PM

Interview Location: Gowra Fountainhead,5th floor,#506, Huda Techno enclave, HITECH City, Madhapur, Hyderabad, Telangana – 500081.

Contact HR – 8712693244

Role & responsibilities

• Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports.
• Ensure that the waiting time for patients is less. To handle entire telephone and reception activities.
• Answer inbound phone calls in a professional and courteous manner and record accurate notes.
• Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service.
• Assist patients by informing them of pre requisites for doctors visit.
• Enter and update correct patient data into the computer data base.
• Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity.
• Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families.
• Comply with company policy and procedures and pertinent laws or regulations.
• Adhere to established workflow and documentation procedures.
• Other duties as assigned.

Preferred candidate profile

• Qualification: Any Graduate
• Work Experience: 1-3 yrs exp in Call Center
• Having knowledge on CRM software will be an added advantage
• Should speak English, Telugu and Hindi
• Must be flexible to work in Rotational shifts
• Work Location : Attapur / LB Nagar