Call Center Executive

Key Responsibilities

• Outbound Lead Calls

• Call leads generated through digital marketing campaigns.
• Qualify leads by asking relevant questions (e.g. product preferences, budget, timeline) to determine potential and readiness to visit the showroom.
• Schedule showroom visits for qualified leads and pass them on to the sales team.

• Client Follow-Up / Happy Calls

• Contact existing customers post-sale to check on satisfaction, resolve any issues, and gather feedback.
• Promote after-sales services (e.g. servicing, warranty, additional products or accessories).

• Inbound Call Handling

• Answer incoming calls from customers promptly, listening carefully to their inquiries or concerns.
• Provide accurate information or route calls to the appropriate person or department.

• Database & Reporting

• Maintain accurate records of calls, lead status, customer feedback, and follow-ups in the CRM system.
• Prepare regular reports on lead conversion rates, customer satisfaction, and common issues / trends.

• Customer Experience & Quality

• Ensure professionalism in every interaction—tone, language, clarity, empathy.
• Resolve customer complaints / issues quickly or escalate to management if needed.
• Strive to enhance the customer experience and build strong long-term relationships.

Required Skills & Qualifications

• Minimum - High School Diploma; college degree or equivalent preferred.
• Prior experience in a call centre, sales support, customer service, or tele-marketing role is an advantage.
• Strong communication skills—both verbal and written. Must be clear, polite, patient, and persuasive.
• Good active listening skills; ability to understand customer needs and ask probing questions.
• Basic computer literacy; experience with CRM software is a plus.
• Strong organizational skills; ability to multitask and manage many leads / follow-ups.
• Problem-solving mindset; able to stay calm under pressure.
• Goal-oriented and able to work collaboratively with the sales and service teams.

Reporting & Work Conditions

• Reports to: Call Centre Manager / Sales Support Manager.
• Work hours: Monday to Saturday, 10 am-6 pm..
• Location: Near U.st Global,NH bypass Kulathoor.

What Success Looks Like

• High percentage of digital leads converted to showroom visits.
• Positive feedback from existing clients via happy calls.
• Low number of escalations due to dissatisfaction.
• Accurate and timely reporting and follow-ups.

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Experience:

• total work: 1 year (Preferred)

Language:

• Malayalam (Preferred)
• English (Preferred)

Work Location: In person