Job Summary:* We're looking for a highly skilled Voice Process Executive to join our team. As a Voice Process Executive, you'll be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and addressing customer queries in a timely and efficient manner. *Key Responsibilities:* - *Customer Service:* - Handle inbound and outbound customer calls professionally - Resolve customer queries and issues efficiently - Provide accurate information about products and services - *Communication:* - Excellent verbal communication skills - Active listening and problem-solving abilities - Ability to articulate ideas clearly and effectively - *Data Management:* - Document customer interactions and transactions - Maintain detailed records of customer interactions - *Issue Resolution:* - Escalate unresolved issues to the appropriate departments - Collaborate with team members to improve customer service practices For more information contact our HR Kabeer +91 9557696728 Job Types: Full-time, Permanent, Fresher Pay: From ₹18,464.00 per month Work Location: In person

Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. For more information contact our HR Kabeer +91 9557696728 Job Types: Full-time, Permanent, Fresher Pay: ₹18,035.43 - ₹33,899.12 per month Work Location: In person Speak with the employer +91 9557696728