Business Support Executive

We are looking for a Business Support Executive to join our team. This role focuses on client onboarding, support, and training for Zoho Apps (Bigin, CRM, Books, Inventory, etc.), WhatsApp Business API, and other cloud-based business applications. The ideal candidate is a graduate with strong communication skills, an interest in business technology, and the ability to learn quickly.

Key Responsibilities

• Assist clients with onboarding and setup in Zoho Apps (Bigin, CRM, Books, Inventory, etc.).
• Support clients in configuring and using WhatsApp Business API for communication and automation.
• Provide first-level support to client queries through WhatsApp, email, or helpdesk tools.
• Perform basic customizations in Zoho Apps (pipelines, fields, layouts, templates).
• Handle simple data tasks (imports, updates, and reports) in Zoho and other cloud applications.
• Document client requirements, prepare checklists, and maintain internal support records.
• Prepare proposals, reports, and templates using Google Docs/Canva.
• Coordinate with the implementation team for advanced setup and automation tasks.

Skills & Qualifications

• Graduate in Commerce/Business (B.Com, BBA) or IT/Computer Science (BCA, B.Sc. Computer Science, MCA, B.Tech IT).
• Strong interest in CRM, WhatsApp Business API, workflow automation, and cloud apps.
• Basic computer knowledge (MS Office/Google Workspace).
• Good communication in English + Malayalam.
• Quick learner, detail-oriented, and client-friendly mindset.

Salary Range

• ₹13,000 – ₹20,000/month (depending on skills and experience).
• Performance-based growth opportunities.

Growth Path

• Can grow into:
• Implementation Specialist (advanced Zoho setups, workflow automation, integrations).
• Customer Success Manager (client relationships, upselling, adoption).

Job Type: Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Application Question(s):

• Have you ever used any CRM software?
• Are you willing to learn Zoho Apps
• Do you know about WhatsApp Business tools?
• Are you flexible with working hours if required?

Work Location: In person