We are seeking a highly motivated and experienced Senior Manager to join our team. This role is ideal for someone possessing strong leadership and analytical skills and an understanding of Finance processes and functions. This role requires excellent communication skills, both written and verbal, as well as the ability to collaborate effectively with cross-functional teams. If you are passionate about redesigning processes and leveraging your analytical skills to solve problems and have a proven track record of success in a similar role, we encourage you to apply.
Position Summary
The Finance Process Optimization through the Enablement of Technology (POET) Senior Manager will be responsible for identifying, analyzing and driving process improvement and re-engineering opportunities. This role involves working closely with Finance and Accounting stakeholders to understand and document their existing operating model, processes, reporting, data and technology, identifying pain points and opportunities to build business cases. The candidate will then prioritize use cases, analyze existing data and reports, and work with partners (e.g. subject matter experts, technology partners, other workstream teams) to drive business delivery. Delivery would include adoption and change management and support solutioning through various technology channels.The Senior Manager responsibilities include, but are not limited to:
- Engage with Finance business stakeholders to gather and document current state business processes, data and technology
- Develop workshop materials and probing stakeholder interview questions to elicit a full end to end view of process, data and technology
- Identify pain points, inefficiencies and process re-engineering opportunities
- Develop and implement process maps, workflows, and documentation for redesigned processes
- Apply Lean, Six Sigma, and other continuous improvement methodologies to drive measurable outcomes
- Analyze the business processes, data sources and reports, providing process improvement plans and/or input to solutioning teams
- Build business cases with problem statements, potential solutions, investment, value and ROI to be presented for funding
- Develop training and change management plans, driving adoption of the new process, data and/or technology solution
- Ensure data accuracy and integrity in data and reporting solutions
Competencies / Skills
- Excellent communication skills, including an ability to project clarity and precision in verbal and written communication
- Ability to effectively deal with multiple organizations and navigate a highly matrixed structure
- Stakeholder management (setting and managing expectations); focus on customer service
- Strong business acumen including ability to effectively articulate business objectives
- Ability to identify process improvements and implement changes, based on feedback from business
- Strong problem-solving and critical thinking skills; ability to tease out and probe into what is not being articulated
- Ability to learn and apply quickly including ability to effectively impart knowledge to others
- Effective under pressure, dealing with ambiguity, strong analytical skills, highly focused, team player, resourceful
- Ability to be flexible with job responsibilities and workflow changes
Experience Required
- Bachelor's degree in Finance, Accounting or a related field
- Overall, 13 to 16 years of experience with at least 4 + years experience in continuous process improvement
- Experience in Healthcare is a plus
- Experience within various Finance and Accounting functions (e.g. Financial Planning & Analytics, P&L and/or balance sheet reporting)
- Experience in a Finance consultancy role is a plus
- Experience in BI tools and reporting
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
- Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results
- Experience with Agile delivery methodology
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
