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Business Processes Senior Consultant

Business Processes Senior Consultant

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

SAP

10 - 15 years

11 - 16 Lacs

pune

Posted:-1 days ago| Platform:

Apply

Skills Required

automation sap manager quality assurance kpi agile sap basis scm troubleshooting abap crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10+ members.

What youll do :

Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including
ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA
Always ensures SLA adherence and Process compliance as per SAP standards
Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues
Expert in guiding the team on troubleshooting activities in Basis, Security and Data growth aspects of the SAP applications
Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service delivery
Quality Assurance Deliverables & documentation are maintained for each service component
Maintain Shift rotations and oversee seamless handovers to maintain service continuity
Do Risk identification and prepare mitigation or response plan
Responsible for management reporting on monthly basis Internal and Customer
Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view
Participate in customer calls, identify focus area and consult client in critical areas
Drives RCA Based approach as an integral part of the delivery
Review
Service Performance Reports
(Monthly),
Issue Tracker & Open Items
(Weekly), and
Continuous Improvement Reports
(Monthly) for the customer
Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
Sound understanding of SAP
Cloud ALM
,
Focused Run (FRUN)
, and
ITSM ticketing tools
to manage incidents and service delivery
Drive
continuous improvement
in process or service delivery and driving
adoption of AI based
automation
Provide
Customer pulse, publish SLA & KPI reports
and provide
performance insights
to leadership and stakeholders

What you bring:

Education:

Bachelor s degree in
computer science, Engineering, Information Systems
, or related field

Work Experience and Mandatory Skills:

Excellent communication skills
verbal and written, for effective interaction with global stakeholders

Minimum
10+ years of SAP Basis experience
in large-scale environments

In-depth knowledge of
SAP Basis Administration
including
HANA DB
,
ABAP/Java stacks
, and
SAP landscape management
Expertise
in handling teams of
10+ consultants
catering to multiple
customers
Knowledge about systems including
ECC, S/4HANA, BW/4HANA, CRM applications
SAP Basis certification
is mandatory
ITIL Certification
shall be mandatory
Service Model
Proactive mindset
with a focus on continuous improvement and innovation

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Walldorf

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Business Processes Senior Consultant

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

What youll do :

ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA

Service Performance Reports

Issue Tracker & Open Items

Continuous Improvement Reports

Cloud ALM

Focused Run (FRUN)

ITSM ticketing tools

continuous improvement

adoption of AI based

Customer pulse, publish SLA & KPI reports

performance insights

What you bring:

Education:

computer science, Engineering, Information Systems

Work Experience and Mandatory Skills:

Excellent communication skills

10+ years of SAP Basis experience

SAP Basis Administration

HANA DB

ABAP/Java stacks

SAP landscape management

Expertise

10+ consultants

customers

ECC, S/4HANA, BW/4HANA, CRM applications

SAP Basis certification

ITIL Certification

Proactive mindset

More Jobs at SAP