Business Processes Consultant - SAP CRM

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Business Processes Consultant

What you'll do

• Good understanding of end-to-end core business processes of Customer Service/ Service Management
• Facilitate customer discussions and elaborate on the areas of proposed improvements
• Aptitude to define the problem concisely and propose solution
• Delivering billable components that meets a customer's needs
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms and conversion of master data
• Developing application specifications. Making recommendations towards the development of new code or reuse of existing code
• Responsible for defining the scope of a project / opportunities, estimating efforts and project timelines
• Participate in RFPs for Service Management
• Solution design, Customer advisory, Leading workshops and managing project executionrisk. Suggesting customers on the best practices roadmap.
• Independently handle implementation projects and lead team to deliver an outcome following SAP Activate methodology

What you bring

• Degree in Engineering (BE, BTech)
• Experience in SAP Customer Relationship Management or Customer service with at-least 1 end to end implementation cycle from CRM to S/4 service management or CS to S/4 Service management
• Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
• Expertise in SAP S/4HANA Service and Customer Management modules
• Extensive knowledge in CRM service or Customer service module
• Deep experience in areas of Interaction center, ERMS, Service request, Service contract, Service order, Service Quotation, Recurring services, Service confirmations, Billing, and pricing
• Deep experience in areas of Lead, Opportunity, Activities and Knowledge Article.
• Good understanding of front-end technologies like Fiori and Web UI
• Understanding of Order to Cash and Quote to Cash solutions
• Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 Service
• Understanding of Field Service Management will be added advantage
• Strong client-facing experience and well-developed customer focus
• Solid oral and written communication skills
• Mobility is must - candidate must be ready to travel to project locations (short term and long term)
• Around 5 to 10 years of SAP Experience
• Experience on S/4HANA Service and Customer Management
• Experience on SAP CRM Service module or customer service
• Experience in business process configurations and testing of process scenarios
• At least five full cycle implementations experience in SAP CRM Service and/or S/4 Service and Customer Management
• Good integration knowledge of related modules and knowledge in Migration tools (MC and DMLT)
• Strong understanding of front-end technologies such as Web UI, Fiori and BTP extensions
• Proficiency in ABAP, CDS, ODATA, Webservices, Proxy, SOAP, BAPI, Middleware, WEB UI, BOL GENIL.
• Proficiency in AET, Extensibility, Workflows, BSP, Forms, Events, BADI and Exits
• In-depth knowledge in CRM one order framework
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms, and conversion of master data
• Develop AI/ML-driven accelerators and decision-support tools to enhance S/4HANA service move processes
• Knowledge of SAP- ISU/CCS CRM technical and configuration problem solving skills would be an added advantage

Meet your team

To address requirements in S/4HANA Service Management solution, build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas.

Bring out your best

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 439204 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid