Business Process Designer

Job Description

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Hotel and Lodging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. You will assess the current state, identify customer requirements, and define the future state and/or business solution. Research, gather, and synthesize information. Roles & Responsibilities:1. Engage with your target stakeholders build rapport and trust as you prepare them for the upcoming change2. Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them be their liaison with other subject matter experts / leaders / other teams across the program3. Manage the change working closely with your target stakeholders enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasksKey responsibilities include:oEnable users with the understanding of the relevant tools and processesoAssist users in timely completion of the required change management tasksoReview and ensure accuracy and quality of the change tasksoTriage process and/or system issues and seek additional help promptlyoMonitor & report the health of the change and escalate when neededoAnalyze repeat questions, issues, learnings, and suggest best practicesoContribute to continuous improvement of the processes, knowledge & tools Professional & Technical Skills: Must have:oHospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments Minimum 2 yearsoCollaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholdersoCommunication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersNice to have:oExperience with any application transformation project as a business analyst / developer / tester / any roleShould have (any one):oData skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 yearsoAnalysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 yearsoChange management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 years Additional Information:- Should have a minimum of overall 4 years of relevant profession experience- Should have 15 years of full-time education- Location:Bangalore (primary), Gurgaon (secondary) Qualification 15 years full time education