Business Process Designer

Job Description

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Hotel and Lodging Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows. Identify inefficiencies in existing processes and propose solutions to optimize effectiveness. Collaborate with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help refine processes over time. Roles & Responsibilities:1.Engage with your target stakeholders build rapport and trust as you prepare them for the upcoming change2.Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them be their liaison with other subject matter experts / leaders / other teams across the program3.Manage the change working closely with your target stakeholders enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasks4.Primary lead for the assigned PODs / workstreams along with teams first point of escalation5.Manage the teams / PODs with work allocation & tracking, deliverable & performance reviews, and coaching & mentoring for the team membersKey responsibilities include:1.Enable users with the understanding of the relevant tools and processes2.Assist users in timely completion of the required change management tasks3.Review and ensure accuracy and quality of the change tasks4.Triage process and/or system issues and seek additional help promptly5.Monitor & report the health of the change and escalate when needed6.Analyze repeat questions, issues, learnings, and suggest best practices7.Contribute to continuous improvement of the processes, knowledge & tools8.Assign, track & review the work, deliverable & performance9.Mentor your team members for motivation, commitment to quality and client success Professional & Technical Skills: Must have:1.Hospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments Minimum 2 years2.Collaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholders3.Communication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersNice to have:1.Experience with any application transformation project as a business analyst / developer / tester / any roleShould have (any one):1.Data skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 years2.Analysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 years3.Change management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 years Additional Information:1.Should have a minimum of overall 9 years of relevant profession experience2.Should have 15 years of full-time education3.- Location:Bangalore (primary), Gurgaon (secondary) Qualification 15 years full time education