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Business Interlock Associate Manager

Business Interlock Associate Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

10 - 14 years

4 - 8 Lacs

gurugram

Posted:3 days ago| Platform:

Apply

Skills Required

compliance sla client relationship analytical skills telecommunications

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Skill required: Talent Development - Instructor-Led Training (ILT)
Designation: Business Interlock Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.What are we looking for?

Telecommunications Billing

Written and verbal communication

Ability to establish strong client relationship

Collaboration and interpersonal skills

Strong analytical skills

Ability to perform under pressure

Develop a training and development strategy for the company to support the company's business plan and to ensure that employees have the necessary skills to meet their objectives and the opportunity to develop to the maximum of their potential.

Manage a team of Preprocess Trainers, Process Trainers and Voice Coaches and CL9s.

Ensure SLA compliance through regular quality audits and reviews.

Direct and control the team members to ensure that they are appropriately motivated
Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
QualificationAny Graduation

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Business Interlock Associate Manager