Business Development Manager - Retail Credit Cards

As a Retail Banking Officer at Standard Chartered Bank in Mumbai, India, your primary responsibility is to achieve monthly business targets in alignment with the provided scorecard and budget. You will be expected to ensure all new writings adhere to the Product features & fee parameters set by the products team, while also focusing on needs-based selling to customers. In terms of processes, you must maintain proper conduct, avoid mis-selling, handle sales complaints, sales errors, and potential inappropriate sales consistently on a month-to-month basis. Monitoring login conversations within the defined TAT and enforcing strict controls to monitor product sourcing according to policy and program guidelines are essential tasks. Your role also involves risk management where you need to ensure zero instances of Fraud Risk Management (FRM) & SQ Sampling, along with conducting thorough due diligence during customer onboarding. Maintaining governance standards is crucial, including delivering on FCRMP, ABC, AML & CDD standards, with zero customer complaints expected. Additionally, you must ensure compliance with regulatory and business conduct guidelines, display exemplary conduct, and embed the highest standards of ethics within the organization. Key responsibilities also include leading the team to achieve outcomes aligned with the Bank's Conduct Principles and regulatory requirements. As part of the role, you will be expected to embed the organization's brand values and policies while performing any other assigned responsibilities under Group, Country, Business, or Functional guidelines. The ideal candidate for this role possesses strong sales, communication, and relationship management skills. Standard Chartered Bank is an international institution that values diversity, purpose-driven work, and continuous improvement. If you are someone who thrives on challenges, seeks growth opportunities, and wants to contribute to a meaningful cause, we invite you to be part of our team. At Standard Chartered, we offer comprehensive benefits including retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning opportunities, and a culture that values inclusion and respects diversity across all levels of the organization. If you are ready to be part of a team that celebrates unique talents and advocates for inclusion while driving commerce and prosperity through diversity, we look forward to hearing from you. For more information about our career opportunities, please visit www.sc.com/careers.,