Business Case Management & Planning Senior Analyst

Key Responsibilities:

• Assist in developing data and cost models to guide staffing location decisions based on skills, languages, and regulatory needs.
• Provide insights into resource utilization and cost-effectiveness to support business requirements.
• Translate analytical findings into clear, actionable recommendations for planning and operations teams.
• Support the creation of resource optimization plans across multi-site, multi-network environments using capacity planning.
• Contribute to forecasting and staffing models across various work types and skill sets.
• Collaborate with Planning team members to execute optimization strategies and maintain capacity models.
• Interpret operational data to identify key performance drivers and cross-functional impacts.
• Participate in the design of solutions for delivery projects, aligning with business requirements and existing capabilities.
• Support operational metric reporting and continuous improvement initiatives.

Competencies

• Strong relationship management skills with business operations and finance stakeholders.
• Ability to manage multiple tasks in a fast-paced environment.
• Effective verbal and written communication across various levels of the organization.
• Proactive in identifying performance and process improvement opportunities.

Qualifications:

• Bachelor s degree in Business Administration, Finance, or related field.
• Experience in operational planning and forecasting.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong analytical and organizational skills.
• Experience collaborating with Finance and Operations teams.
• Familiarity with QlikView, SQL, or Tableau is a plus.
• Prior experience in health insurance or operations is desirable.