Business Analyst (IVR /contact center)

As a Business Analyst specializing in IVR and contact center solutions at FIS, you will play a crucial role in managing technical projects from inception to completion. Your responsibilities will include coordinating project activities, ensuring alignment with operational standards, and developing project plans, scopes, schedules, and budgets. Collaboration with various internal teams and stakeholders will be key to meeting project goals within set timelines and quality standards. With 5 to 9 years of experience, you will be adept at creating functional requirements based on business needs and possess technical writing skills. Your ability to identify business strategies, optimize processes, and work on large and complex projects will be instrumental in driving successful project outcomes. Effective communication with engineers, clients, and vendors, as well as the capability to troubleshoot and report project status, will be essential in this role. Your expertise in IVR technologies, call flows, automation, and self-service solutions will be highly valuable. Proficiency in creating detailed Visio call flows, troubleshooting contact center platforms, and interacting professionally with clients will set you up for success in this position. Joining FIS will offer you the opportunity to be part of a leading FinTech product MNC, where you will have a multifaceted job with significant responsibility and diverse growth opportunities. Continuous professional education and personal development are encouraged, making FIS the ultimate destination for your career advancement. FIS is deeply committed to safeguarding the privacy and security of all personal information processed to deliver client services. Our recruitment model primarily focuses on direct sourcing, underscoring our dedication to maintaining transparency and integrity in hiring processes. We do not accept resumes from recruitment agencies not on our preferred supplier list and disclaim any responsibility for related fees associated with such submissions.,