9 Self Service Jobs

Job Description Creation of functional requirements based on business/client/end user needs Experience in technical writing Experience working on large/complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Automation testing using Cyara or similar tools Smoke testing, System integration testing, regression testing Creation of Visio call flows, both detailed and high level based off User interface documentation

As a Control-M Specialist at Capgemini, you will play a crucial role in ensuring the high availability, scalability, and performance of the Control-M infrastructure. Your responsibilities will include designing, scheduling, monitoring, and troubleshooting batch jobs and workflows. You will also be involved in applying software updates, patches, and hotfixes to maintain a secure and up-to-date Control-M environment. Collaboration with application teams and business stakeholders will be key as you define and implement job scheduling requirements. Additionally, you will create and maintain job definitions, calendars, and scheduling conditions in Control-M to meet operational needs. Monitoring j...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. Oracle Cloud HCM Staff Position: The Manager position is responsible for the team and business operations within the area of responsibility, including people & delivery management and sales enablement. You will oversee project augmentation projects and ensure that business goals are met, budgets are maintained, strategic direction is followed, and t...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. This Manager position is responsible for the team and business operations within the area of responsibility, including people & delivery management and sales enablement. You will also be responsible for project oversight of staff augmentation projects. You will be accountable for fulfilling business goals, meeting budgets, maintaining strate...

At EY, you will have the opportunity to shape a career as unique as you are. With our global scale, support, inclusive culture, and advanced technology, you can become the best version of yourself. We value your unique voice and perspective, which will contribute to making EY even better. Join us in creating an exceptional experience for yourself and in building a better working world for all. As an Oracle Cloud HCM Manager, you will be responsible for overseeing team and business operations within your area of responsibility. This includes managing people, delivery operations, sales enablement, and project oversight for staff augmentation projects. Your accountability lies in achieving busi...

As an Oracle HRMS Techno-Functional / Business Analyst with over 10 years of experience, you will be based in Dubai, UAE and play a crucial role in developing integrations and reports. Your responsibilities will include managing stakeholders and business teams effectively. Your primary skills will revolve around Oracle eBusiness Suite (R12.2.X) and Oracle ERP HR support, encompassing Core HR, Self Service, Time and Labour, as well as integration with multiple 3rd party applications. You will be involved in the development of RICE/CEMLI components based on change requests. Your expertise in OAF, Workflow Builder, Oracle PL/SQL, and preferably Oracle APEX will be essential for the role. You wi...

As a Business Analyst specializing in IVR and contact center solutions at FIS, you will play a crucial role in managing technical projects from inception to completion. Your responsibilities will include coordinating project activities, ensuring alignment with operational standards, and developing project plans, scopes, schedules, and budgets. Collaboration with various internal teams and stakeholders will be key to meeting project goals within set timelines and quality standards. With 5 to 9 years of experience, you will be adept at creating functional requirements based on business needs and possess technical writing skills. Your ability to identify business strategies, optimize processes,...

Job Description Developing and deploying solutions within IT platforms based on the defined requirements and roadmap. This is an operational role, responsible for driving day-to-day operations. Responsibilities Responsibilities - Manage end to end IT Application Development Programs manage platform deployment and enhancement projects. Ensure competition of the development process, unit testing, system testing, integration testing, UAT, documentation, training, data model documents etc. Development of test cases, training materials, and other content required to ensure successful solution adoption. Assist with functional & technical platform architecture for best fit development, deployment a...

We are seeking a highly skilled and experienced Oracle Cloud Benefits and Employee Self-Service implementation consultant. We are looking for an Oracle Cloud HCM Benefits and Employee Self-Service implementation consultant, who will be responsible for leading the end-to-end implementation of Oracle Cloud HCM Core HR and Employee Self-Service modules. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems. Responsibilities Lead end-to-end implementation of Benefits and Employee Self-Service modules. Gather requirements, analyse gaps, design solutions, and map existing HR business processes. ...