10.0 - 14.0 years

0 Lacs

thane, maharashtra

On-site

As the Program Manager for the Project Management Office (Service), you will play a crucial role in ensuring strategic and operational excellence within the service organization to achieve or exceed defined Key Performance Indicators (KPIs). Your responsibilities will include deploying global service portfolios and processes to enhance customer experiences, drive satisfaction, and foster sustainable growth. Central to your role will be leading digital transformation initiatives, enhancing operational efficiency, and maximizing technology platforms for service delivery. Your role will demand a high degree of self-organization and a focus on practical execution over abstract models. Experience with Agile methodologies such as Scrum, along with a strong software-oriented mindset, will be valuable in driving productivity, streamlining initiatives, and managing complex digital service programs. Key Responsibilities: 1. **Operational Efficiency & KPI Delivery**: - Lead the service operations team to meet or exceed established Service KPIs. - Identify and implement efficiencies to enhance productivity, quality, and cost-effectiveness. - Review operational performance against industry and internal benchmarks. 2. **Implementation of Global Service Portfolio**: - Develop a comprehensive framework for global digital service sales, deployment, and operations. - Streamline execution by defining roles, interfaces, and challenging existing procedures. - Monitor service quality and ensure alignment with global standards. 3. **Strategy Execution & Performance Management**: - Drive global and regional service strategies for long-term sustainable growth. - Conduct performance reviews, define corrective actions, and ensure target achievement. - Measure progress on strategic KPIs and provide data-driven insights to regional leadership. 4. **Digital Transformation & Tools Adoption**: - Foster adoption of digital tools for enhanced transparency, efficiency, and customer experience. - Transition operations to predictive and remote digital service models. - Identify automation opportunities to reduce costs and improve margins. 5. **Customer-Centric Service Excellence**: - Build and lead a service team focused on delivering value and ensuring customer success. - Monitor customer feedback and satisfaction metrics to drive improvements. - Establish effective escalation and resolution mechanisms to maintain high service levels. 6. **Team Leadership & Development**: - Encourage cross-functional collaboration and shared ownership for delivery. - Coach and empower service managers and teams for local execution. - Cultivate a culture of continuous improvement, collaboration, and digital-first thinking. Qualifications and Experience: - Bachelor's or Master's degree in Engineering, Business Administration, or related field. - 10+ years of experience in service delivery, operations, or customer success. - Proven leadership in managing distributed service teams and implementing global strategies. - Familiarity with Agile methodologies and PMP or PMI certification is desirable. - Strong budget, cost, and profitability management skills. - Willingness to travel periodically. Join us in Kalwa and be part of a team shaping the future with impactful projects across cities and countries. At Siemens, we value diversity and welcome applications from individuals of all backgrounds. Our decisions are based on qualifications, merit, and business needs. Embrace curiosity and imagination to help us create a better tomorrow. To learn more about Smart Infrastructure, visit: [Smart Infrastructure at Siemens](https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html). Explore career opportunities at Siemens on [Siemens Careers](www.siemens.com/careers).,

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