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Tata Capital
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Branch Manager - Retail MFB

Branch Manager - Retail MFB

Tata Capital

3 - 7 years

3 - 7 Lacs

gorakhpur uttar pradesh india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

loan collections compliance portfolio quality team leadership training field operations

Work Mode

On-site

Job Type

Full Time

Job Description

Sales and Portfolio Management

Achieve sales targets while ensuring best-in-class portfolio quality of the branch.

Team Leadership

Effectively lead a team of Loan Officers/Field Staff to achieve their expected business targets.
Conduct regular field visits to guide and motivate Loan Officers.

Collections and Repayment

Ensure maximum collection efficiency and regular repayment by all customers.
Design a collection strategy to avoid risky areas and maintain portfolio quality.
Track repayment by regular customers and follow up with delinquent customers, non-starters, and fraud cases.

Monitoring and Performance Assessment

Conduct surprise visits and sample Centre Meetings to assess loan officer performance and implement corrective actions.
Hold daily morning and evening meetings with Loan Officers for planning and tracking projections.

Branch Operations and Compliance

Maintain branch registers, documents, and handle compliance, audit, legal, admin, and HR matters.
Ensure all laid-down systems and processes are followed as stipulated by Senior Management.

Staff Training and Development

Identify training needs based on market trends and business opportunities.
Ensure ongoing staff skill development and resource optimization.
Guide team to improve First Time Right (FTR) and turnaround time (TAT).

Customer Service and Branding

Ensure maximum customer satisfaction.
Maintain branch standards in alignment with brand values.
Promote brand retention and recall among customers and non-customers.

Qualifications

Graduate in any discipline.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Branch Manager - Retail MFB