Branch Manager - Microfinance

As a Team Leader, you will lead a result-oriented team and be responsible for managing the Area Profitability, ensuring high-quality service, and Customer Relationship Management. You will maintain the desired portfolio quality for the specific Area assigned to you and own overall branch objectives and branch supervision. Your role will involve ensuring the achievement of overall branch targets by generating business through the team and effectively managing Customer Grievances by ensuring the trigger to the appropriate authority. Additionally, you will provide support for product launches and champion new sales initiatives. Key Responsibilities: - Lead a result-oriented team - Manage Area Profitability and ensure high-quality service - Maintain desired portfolio quality for the assigned Area - Own overall branch objectives and branch supervision - Ensure achievement of overall branch targets by generating business through the team - Manage Customer Grievances effectively - Provide support for product launches and champion new sales initiatives - Ensure operations, risk control, and process adherence at branches - Maintain branch audit scores - Ensure Branch Audits and Inspections Qualifications Required: - Previous experience in a leadership role - Strong communication and interpersonal skills - Ability to manage a team effectively - Knowledge of customer relationship management - Understanding of branch operations and risk control This is a Full-time position with a Day shift schedule, and the work location is in person.,