BPO Telecaller

Job Description: Telecaller Position: Telecaller / Customer Support Executive Department: Sales / Customer Service Location: bhandup west Employment Type: Full-time Job Summary We are looking for a motivated and confident Telecaller to join our team. The candidate will be responsible for handling outbound/inbound calls, generating leads, providing information to customers, and ensuring excellent customer service. Key Responsibilities Make outbound calls to potential customers to promote products/services. Handle inbound customer queries and provide accurate information. Maintain customer database and update call records regularly. Follow up with leads and convert them into qualified prospects. Achieve daily/weekly/monthly call and conversion targets. Resolve customer concerns professionally and escalate issues when required. Understand customer needs and recommend appropriate solutions. Maintain a positive and professional attitude during calls. Required Skills & Qualifications Minimum qualification: 12th pass / Graduate (preferred). Strong communication skills in English, Hindi, or regional languages. Basic computer knowledge (MS Office, CRM tools preferred). Ability to handle rejection and remain positive. Good listening and negotiation skills. Prior telecalling or BPO experience is a plus. Salary Based on experience + performance incentives. Work Schedule Day shift / Rotational shift (as applicable). Why Join Us? Attractive incentives Growth opportunities Supportive team environment If you’d like, I can also create: ✅ A shorter JD ✅ A JD tailored to sales, customer support, collections, real estate, banking, or any specific industry ✅ A job posting format for Naukri / LinkedIn Just tell me!