BPO (Call Center Manager)

As an Experienced BPO Call Center Manager at Fireblaze Technologies in collaboration with StatMind AI Technologies, your role will involve leading and managing the BPO operations for the large-scale BPO Call Center Project in Hyderabad. Your primary goal will be to ensure seamless service delivery, operational efficiency, and team growth. **Key Responsibilities:** - Oversee and manage the day-to-day operations of the BPO Call Center - Develop and implement strategies to enhance operational efficiency and improve service delivery - Monitor and analyze performance metrics to ensure KPIs are met - Lead and mentor a team of Call Center Agents to achieve performance targets - Collaborate with cross-functional teams to drive continuous improvement initiatives - Handle escalations and resolve complex customer issues effectively - Stay updated on industry trends and best practices to drive innovation in BPO operations **Qualifications Required:** - Minimum of 10 years of experience in BPO Call Center operations - Proven track record of successfully managing a BPO Call Center team - Strong leadership and communication skills - Excellent analytical and problem-solving abilities - Ability to thrive in a fast-paced and dynamic environment - Bachelor's degree in a related field (preferred) Join us in this exciting opportunity to lead the BPO operations at Fireblaze Technologies and contribute to the success of the large-scale BPO Call Center Project in Hyderabad. Your experience and expertise will play a crucial role in driving operational excellence and team performance. A competitive salary range of 15 - 25 LPA, negotiable based on your experience, awaits you in this challenging and rewarding position.,