BOUNCER

The Job Description of bouncer's involves providing security at the hospitals, maintaining order, monitoring patient / attendants for disruptive or aggressive behaviour, and physically but politely restraining unruly individuals when necessary. Key responsibilities include enforcing hospital policies, managing crowd control, coordinating with law enforcement, and projecting a professional, approachable, yet firm demeanour to ensure the safety and positive atmosphere of the hospital.

· Core Responsibilities

· Areas of Deployment:

1. ER crowd management

2. Wards crowd management

3. Pharmacy crowd management

4. Main gate civil traffic and hospital traffic management

5. Hospital main reception traffic management

· Security & Access Control:

1. ID verification: Checking patient / attender’s identification to ensure they authorised to enter restricted zones of the hospital (i.e) Campus entrance, ER, wards and pharmacy area.

2. Enforcing entry rules: Denying entry to intoxicated individuals, people not meeting the visitor’s norms or those bringing illegal items.

3. Patrolling: Monitoring and patrolling the hospital floor / wards on scheduled timings and perimeter to identify potential threats or disturbances.

· Order & Conflict Resolution:

1. Maintaining order: Ensuring a safe and orderly environment of the hospital.

2. De-escalating conflicts: Using communication skills to defuse tense situations and prevent them from escalating into physical confrontations.

3. Removing troublemakers: Politely removing or restraining individuals who violate policies or pose a threat to others.

· QRT (Quick Reaction Team):

1. Quick Response: When tense situations arise and the QRT are informed they are expected to reach the location and defuse the crisis.

2. Crowd management: Guiding and controlling crowds, especially during hospital visiting hours.

3. Emergency assistance: Being prepared to respond to declare cases, MLC, medical incidents or other emergencies within the hospital.

4. Law enforcement liaison: Cooperating with and informing local law enforcement when situations require it.

· Key Skills & Qualities

• Observation Skills: The ability to notice potential trouble signs and monitor crowd behaviour.
• Communication Skills: Strong verbal skills to de-escalate conflicts and interact professionally with patients / attendants.
• Physical Presence: The ability to maintain a firm and authoritative presence, and to use appropriate force if necessary to control a situation.
• Judgment & Decision Making: The capacity to assess situations quickly and make sound decisions under pressure.
• Professionalism: Maintaining a professional and approachable demeanour while being firm when enforcing rules.

Job Type: Full-time

Pay: ₹10,216.48 - ₹25,000.00 per month

Work Location: In person