Body Shop Manager or Workshop Manager

Location:

Key Responsibilities:

• Manage day-to-day operations of the workshop ensuring smooth service delivery.
  
• Monitor workshop productivity, efficiency, and quality of repairs.
  
• Ensure adherence to Maruti Suzuki SOPs and safety standards.
  
• Guide and supervise technicians and service advisors.
  
• Monitor job card preparation, estimation, billing, and final delivery.
  
• Track performance through KPIs like TAT, CSI, RO Count, Labour Revenue, etc.
  
• Manage workshop load planning and bay allocation effectively.
  
• Conduct technical training and skill development for the service team.
  
• Handle escalated customer complaints and ensure customer satisfaction.
  
• Coordinate with spare parts and warranty teams for timely service delivery.
  
• Submit daily/weekly/monthly performance reports to management.
  

Qualifications:

• Diploma / B.Tech / B.E. in Mechanical or Automobile Engineering.
  
• Minimum 5–8 years of experience in automobile workshop operations.
  
• Must have prior experience with Maruti Suzuki or similar OEMs.
  
• Proficiency in MSIL DMS and service-related software.
  
• Strong leadership, communication, and problem-solving skills.
  

Location:

Key Responsibilities:

• Supervise accident repair operations including denting, painting, alignment, etc.
  
• Ensure accurate job estimation using Audatex or standard MSIL formats.
  
• Coordinate with insurance companies and surveyors for claim approvals.
  
• Ensure quality repairs, timely delivery, and customer satisfaction.
  
• Monitor Bodyshop KPIs: RO count, TAT, Panel Throughput, Revenue, etc.
  
• Adhere to Maruti Suzuki Bodyshop SOPs and documentation protocols.
  
• Manage Bodyshop technicians, painters, and estimators.
  
• Conduct regular quality audits and post-repair inspections.
  
• Maintain tools, equipment, and workshop cleanliness.
  

Qualifications:

• Diploma / B.Tech / B.E. in Automobile / Mechanical Engineering.
  
• 4–7 years of experience in accident repair & insurance handling.
  
• Strong understanding of accidental claim process and MSIL guidelines.
  
• Experience with insurance portal uploads and documentation.
  
• Good leadership, estimation, and communication skills.