What You’ll Do: ✅ Provide technical support to existing BSPs via inbound calls. ✅ Assist with troubleshooting and issue resolution related to banking software & devices. ✅ Make outbound calls to onboard new BSP partners and expand our network. ✅ Achieve monthly targets for new BSP acquisitions. ✅ Maintain records and ensure top-notch customer experience. What We’re Looking For: 🔹 Freshers with excellent communication skills OR 1+ years of telecalling experience in banking/financial services. 🔹 Higher Secondary education or equivalent. 🔹 Fluent in Tamil & English (Mandatory). 🔹 Basic technical proficiency in using computers, mobile devices & internet technologies. 🔹 Strong sales aptitude – persuasive, goal-driven, and relationship-focused. 🔹 Customer service mindset – patient, empathetic, and problem-solving skills. Show more Show less
We are looking for a District Partnership Manager to lead grassroots growth, build trusted partnerships, and accelerate digital financial inclusion at the district level. 🔍 Key Responsibilities: * Identify, onboard, and manage partnerships with local merchants, retailers, and agents * Drive adoption of our digital payment solutions and financial services in the assigned district * Monitor field operations, resolve partner issues, and ensure service excellence * Collaborate with internal teams to align regional growth goals with on-ground insights ✅ Requirements: * 0–2 years of experience in direct sales, channel sales, or partnership roles (FinTech/Payments preferred) * Strong communication and sales skills * Deep understanding of local markets and customer behavior * Self-starter with the ability to manage district-level operations independently * Passion for digital finance and inclusive growth Show more Show less
ob Summary: The State Partnership Manager plays a critical leadership role in driving Bnkhub's expansion and success within a specific state. This role involves overseeing a team of District Partnership Managers (DPMs), developing and implementing partnership strategies, fostering strong relationships with key stakeholders, and ensuring achievement of statelevel business objectives. Key Responsibilities: • Strategic Leadership: o Develop and execute a comprehensive state-level partnership strategy to expand Bnkhub's network and reach. o Set clear goals and objectives for the state partnership team, aligned with overall company goals. o Identify new market opportunities and develop strategies to capitalize on them. • Team Management: o Lead, mentor, and coach a team of DPMs, providing guidance, support, and performance feedback. o Conduct regular team meetings to review progress, address challenges, and share best practices. o Ensure effective coordination and collaboration among DPMs across different districts. • Performance Management: o Monitor and analyze key performance indicators (KPIs) for the state, including BSP acquisition, customer growth, and revenue generation. o Identify areas for improvement and implement strategies to enhance team performance. o Conduct performance reviews and provide constructive feedback to DPMs. • Partner Relationship Management: o Build and maintain strong relationships with key stakeholders in the state, including government agencies, financial institutions, and community leaders. o Represent Bnkhub at state-level events and meetings. o Negotiate partnerships and collaborations to expand Bnkhub's reach and impact. • Business Development: o Identify and pursue new business opportunities within the state, including partnerships with NGOs, microfinance institutions, and other organizations working in rural development. o Develop and implement strategies to increase customer acquisition and business growth across the state. • Training and Development: o Provide training and development opportunities for DPMs to enhance their skills and knowledge. o Develop and implement training programs for BSPs on Bnkhub's products, services, and technology. • Reporting and Analysis: o Prepare and present regular reports to senior management on state-level performance, market trends, and competitor activities. o Analyze data to identify trends, opportunities, and challenges, and make recommendations for strategic decision-making. Qualifications and Skills: • Education: Bachelor's degree in business administration, marketing, or a related field. MBA is preferred. • Experience: 5+ years of experience in sales, business development, or partnership management, with at least 2 years in a leadership role. Experience in the banking or financial services industry and working in rural markets is highly desirable. • Strong Leadership and Management Skills: Proven ability to lead, motivate, and manage a team. • Strategic Thinking and Planning: Ability to develop and implement effective strategies to achieve business objectives. • Excellent Communication and Interpersonal Skills: Strong communication in English & Malayalam/tamil, negotiation, and relationship-building skills. • State-Level Market Knowledge: Deep understanding of the state's demographics, culture, and economic landscape. • Target-Oriented: Proven ability to achieve sales targets and drive business growth. • Problem-Solving and Analytical Skills: Ability to analyze data, identify challenges, and develop effective solutions. • Technology Proficiency: Proficient in using computers, mobile devices, and relevant software applications.
As a Technical Support Representative, you will be responsible for providing assistance to existing Banking Service Partners (BSPs) through inbound calls. Your primary duties will include troubleshooting and resolving issues related to banking software and devices. Additionally, you will be required to make outbound calls to onboard new BSP partners and help in expanding our network. Meeting monthly targets for acquiring new BSPs will be a key part of your role. It is important to maintain accurate records and ensure that customers have a top-notch experience with our services. We are looking for individuals who are either freshers with exceptional communication skills or have 1+ years of experience in telecalling within the banking or financial services industry. A minimum of Higher Secondary education or its equivalent is required for this position. Proficiency in both Tamil and English is mandatory. You should have a basic understanding of using computers, mobile devices, and internet technologies. A strong sales aptitude is essential, along with persuasive abilities, goal-driven mindset, and a focus on building and maintaining relationships. Having a customer service-oriented mindset is crucial, which includes being patient, empathetic, and possessing problem-solving skills.,