What You’ll Do: ✅ Provide technical support to existing BSPs via inbound calls. ✅ Assist with troubleshooting and issue resolution related to banking software & devices. ✅ Make outbound calls to onboard new BSP partners and expand our network. ✅ Achieve monthly targets for new BSP acquisitions. ✅ Maintain records and ensure top-notch customer experience. What We’re Looking For: 🔹 Freshers with excellent communication skills OR 1+ years of telecalling experience in banking/financial services. 🔹 Higher Secondary education or equivalent. 🔹 Fluent in Tamil & English (Mandatory). 🔹 Basic technical proficiency in using computers, mobile devices & internet technologies. 🔹 Strong sales aptitude – persuasive, goal-driven, and relationship-focused. 🔹 Customer service mindset – patient, empathetic, and problem-solving skills. Show more Show less
We are looking for a District Partnership Manager to lead grassroots growth, build trusted partnerships, and accelerate digital financial inclusion at the district level. 🔍 Key Responsibilities: * Identify, onboard, and manage partnerships with local merchants, retailers, and agents * Drive adoption of our digital payment solutions and financial services in the assigned district * Monitor field operations, resolve partner issues, and ensure service excellence * Collaborate with internal teams to align regional growth goals with on-ground insights ✅ Requirements: * 0–2 years of experience in direct sales, channel sales, or partnership roles (FinTech/Payments preferred) * Strong communication and sales skills * Deep understanding of local markets and customer behavior * Self-starter with the ability to manage district-level operations independently * Passion for digital finance and inclusive growth Show more Show less
ob Summary: The State Partnership Manager plays a critical leadership role in driving Bnkhub's expansion and success within a specific state. This role involves overseeing a team of District Partnership Managers (DPMs), developing and implementing partnership strategies, fostering strong relationships with key stakeholders, and ensuring achievement of statelevel business objectives. Key Responsibilities: • Strategic Leadership: o Develop and execute a comprehensive state-level partnership strategy to expand Bnkhub's network and reach. o Set clear goals and objectives for the state partnership team, aligned with overall company goals. o Identify new market opportunities and develop strategies to capitalize on them. • Team Management: o Lead, mentor, and coach a team of DPMs, providing guidance, support, and performance feedback. o Conduct regular team meetings to review progress, address challenges, and share best practices. o Ensure effective coordination and collaboration among DPMs across different districts. • Performance Management: o Monitor and analyze key performance indicators (KPIs) for the state, including BSP acquisition, customer growth, and revenue generation. o Identify areas for improvement and implement strategies to enhance team performance. o Conduct performance reviews and provide constructive feedback to DPMs. • Partner Relationship Management: o Build and maintain strong relationships with key stakeholders in the state, including government agencies, financial institutions, and community leaders. o Represent Bnkhub at state-level events and meetings. o Negotiate partnerships and collaborations to expand Bnkhub's reach and impact. • Business Development: o Identify and pursue new business opportunities within the state, including partnerships with NGOs, microfinance institutions, and other organizations working in rural development. o Develop and implement strategies to increase customer acquisition and business growth across the state. • Training and Development: o Provide training and development opportunities for DPMs to enhance their skills and knowledge. o Develop and implement training programs for BSPs on Bnkhub's products, services, and technology. • Reporting and Analysis: o Prepare and present regular reports to senior management on state-level performance, market trends, and competitor activities. o Analyze data to identify trends, opportunities, and challenges, and make recommendations for strategic decision-making. Qualifications and Skills: • Education: Bachelor's degree in business administration, marketing, or a related field. MBA is preferred. • Experience: 5+ years of experience in sales, business development, or partnership management, with at least 2 years in a leadership role. Experience in the banking or financial services industry and working in rural markets is highly desirable. • Strong Leadership and Management Skills: Proven ability to lead, motivate, and manage a team. • Strategic Thinking and Planning: Ability to develop and implement effective strategies to achieve business objectives. • Excellent Communication and Interpersonal Skills: Strong communication in English & Malayalam/tamil, negotiation, and relationship-building skills. • State-Level Market Knowledge: Deep understanding of the state's demographics, culture, and economic landscape. • Target-Oriented: Proven ability to achieve sales targets and drive business growth. • Problem-Solving and Analytical Skills: Ability to analyze data, identify challenges, and develop effective solutions. • Technology Proficiency: Proficient in using computers, mobile devices, and relevant software applications.
As a Technical Support Representative, you will be responsible for providing assistance to existing Banking Service Partners (BSPs) through inbound calls. Your primary duties will include troubleshooting and resolving issues related to banking software and devices. Additionally, you will be required to make outbound calls to onboard new BSP partners and help in expanding our network. Meeting monthly targets for acquiring new BSPs will be a key part of your role. It is important to maintain accurate records and ensure that customers have a top-notch experience with our services. We are looking for individuals who are either freshers with exceptional communication skills or have 1+ years of experience in telecalling within the banking or financial services industry. A minimum of Higher Secondary education or its equivalent is required for this position. Proficiency in both Tamil and English is mandatory. You should have a basic understanding of using computers, mobile devices, and internet technologies. A strong sales aptitude is essential, along with persuasive abilities, goal-driven mindset, and a focus on building and maintaining relationships. Having a customer service-oriented mindset is crucial, which includes being patient, empathetic, and possessing problem-solving skills.,
Role Overview: As a District Growth Lead, you will be responsible for leading grassroots growth, building trusted partnerships, and accelerating digital financial inclusion at the district level. Your key focus will be on identifying, onboarding, and managing partnerships with local merchants, retailers, and agents. It is crucial to monitor field operations, address partner issues, and uphold service excellence. Additionally, collaborating with internal teams to align regional growth goals with on-ground insights will be a significant aspect of your role. Key Responsibilities: - Lead grassroots growth initiatives in the district - Build and maintain trusted partnerships with local merchants, retailers, and agents - Monitor field operations and address partner issues promptly - Ensure service excellence in all aspects of operations - Collaborate with internal teams to align regional growth goals with on-ground insights Qualifications Required: - Strong communication and sales skills - Deep understanding of local markets and customer behavior - Ability to independently manage district-level operations - Passion for digital finance and inclusive growth (Note: No additional details of the company were provided in the job description),
You will be responsible for providing technical support to existing Business Service Partners (BSPs) via inbound calls. Additionally, you will assist in troubleshooting and resolving issues related to banking software and devices. Making outbound calls to onboard new BSP partners and expand the network will also be part of your responsibilities. It will be essential to achieve monthly targets for new BSP acquisitions and maintain records to ensure a top-notch customer experience. Your qualifications should include being a Fresher with excellent communication skills or having 1+ years of telecalling experience in banking/financial services. A Higher Secondary education or equivalent is required. Proficiency in both Tamil and English is mandatory. Moreover, you should have basic technical skills in using computers, mobile devices, and internet technologies. A strong sales aptitude with persuasive, goal-driven, and relationship-focused abilities is necessary. A customer service mindset, characterized by being patient, empathetic, and possessing problem-solving skills, is also important for this role.,
Company Description BNKHUB is a transformative financial services startup that brings together a wide range of banking solutions under one centralized platform. With a mission to empower the unbanked population of India, BNKHUB promotes financial inclusion by making banking accessible regardless of geographical or socioeconomic barriers. The company simplifies banking experiences by providing services from multiple banks in a single, convenient location. Through transparency, personalized solutions, and empowering entrepreneurs to build financial service outlets, BNKHUB is committed to driving economic growth and enabling individuals to make informed financial decisions with ease. Role Description This is a full-time, on-site role based in Ernakulam for a State Head – Business at BNKHUB. The State Head will be responsible for leading the company's business operations within the assigned state. Day-to-day responsibilities include managing sales strategies, analyzing market trends, overseeing financial operations, leading a team of professionals, ensuring exceptional customer service, and driving overall business growth in the region. The role will require collaboration with internal and external stakeholders to achieve organizational goals. Key Responsibilities 1. Business Growth & Revenue Drive business expansion across all districts in Kerala. Achieve monthly, quarterly, and annual revenue targets. Identify new growth opportunities, high-potential towns, and untapped markets. Ensure consistent growth in active outlets and transaction volume. 2. Channel & Partner Management Manage and grow the network of BSPs, channel partners, and merchant outlets. Conduct regular partner visits, reviews, and performance evaluations. Resolve partner concerns and ensure high satisfaction and retention. Expand phygital banking penetration through strong field engagement. 3. Team Leadership Build, lead, and mentor a team of Area Managers, Business Managers, and Field Executives. Monitor productivity, provide training, and ensure goal alignment. Drive high-performance culture and discipline across the team. 4. Operations & Compliance Ensure all business activities are compliant with banking/fintech guidelines. Oversee settlement issues, service delivery, and quality standards. Coordinate with central operations for smooth execution and reporting. 5. Market Intelligence & Strategy Track competitor activities, market trends, and customer needs across Kerala. Recommend strategic inputs for product enhancements and new launches. Provide weekly and monthly performance reports to senior management.
Job Description: You will be responsible for leading grassroots growth, building trusted partnerships, and accelerating digital financial inclusion at the district level. This involves identifying, onboarding, and managing partnerships with local merchants, retailers, and agents. Monitoring field operations, resolving partner issues, and ensuring service excellence will be crucial. Collaboration with internal teams to align regional growth goals with on-ground insights is also a key responsibility. Key Responsibilities: - Lead grassroots growth and build trusted partnerships - Identify, onboard, and manage partnerships with local merchants, retailers, and agents - Monitor field operations, resolve partner issues, and ensure service excellence - Collaborate with internal teams to align regional growth goals with on-ground insights Qualifications Required: - Strong communication and sales skills - Deep understanding of local markets and customer behavior - Ability to manage district-level operations independently - Passion for digital finance and inclusive growth Job Description: You will be responsible for leading grassroots growth, building trusted partnerships, and accelerating digital financial inclusion at the district level. This involves identifying, onboarding, and managing partnerships with local merchants, retailers, and agents. Monitoring field operations, resolving partner issues, and ensuring service excellence will be crucial. Collaboration with internal teams to align regional growth goals with on-ground insights is also a key responsibility. Key Responsibilities: - Lead grassroots growth and build trusted partnerships - Identify, onboard, and manage partnerships with local merchants, retailers, and agents - Monitor field operations, resolve partner issues, and ensure service excellence - Collaborate with internal teams to align regional growth goals with on-ground insights Qualifications Required: - Strong communication and sales skills - Deep understanding of local markets and customer behavior - Ability to manage district-level operations independently - Passion for digital finance and inclusive growth