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BMC CMDB Support Engineer

BMC CMDB Support Engineer

2 - 7 years

|

3 - 8 Lacs

chennai tamil nadu india

Posted:2 weeks ago| Platform: Foundit logo

Apply

Skills Required

email engine platform management

Work Mode

On-site

Job Type

Full Time

Job Description

BMC CMDB Support Engineer

Key Responsibilities

BMC Platform Management:
Handle the installation, upgrade, customization, administration, and support of
BMC Remedy AR System
, along with the ITSM Suite and applications.
Configuration & Administration:
Configure and administer various components, including Foundation data, Approval Server, Remedy Knowledge Management, and Service Level Management.
Service Request Management:
Perform administrative tasks for
Service Request Management
, such as creating Service Request Definitions (SRDs) and Advanced Interface Forms (AIFs).
Integrations:
Integrate BMC systems with third-party applications like
IBM Maximo, IBM Websphere, xMatters, and Lotus Notes
.
Reporting & Discovery:
Work with
Smart Reporting
and
Smart IT
. Manage the upgrade, administration, and support of the
BMC Atrium Discovery and Dependency Mapping (ADDM)
tool and its synchronization with the CMDB.
Atrium Core Expertise:
Handle
Atrium Core
, Asset Management, Reconciliation, Normalization, and Spoon Job creation activities.
Technical Skills:
Utilize technologies like
DSO (Distributed System Object), Email Engine, Web Service, and REST APIs
.

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