Biovia

Please find the JD below.

Job summary 5-7 Years of Experience Job Summary In this detail-oriented role, the Support Engineer must be: knowledgeable with the use of Lab Execution Systems in an FDA regulated environment and the industry best practices for validating the system. In addition, experience in Biovia One Lab or other lab-based applications would be advantageous. The candidate is expected to be a collaborative team member in supporting and maintaining the business-critical application.

Required Skills Technical Skills- ,Biovia ELN Domain Skills

The candidate should possess broad functional knowledge in his/her domain and in-depth technical knowledge in Biovia One Lab The main responsibilities of the role: Ensure optimum performance and stability of Biovia One Lab and other lab-based applications.

Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with ITIL standards, change control procedures

Working on application upgrades, major ones, and also hot fixes

Parser migrations

Take ownership of issues through from delivery or issue resolution or escalation, as appropriate.

Troubleshooting pipeline integrations

Manual backup/restoration and disaster recovery procedure execution

End to end support for applications

Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

Train, guide, and mentor new hires in the team

Working in DevOps and Agile way of working Essential Experience: (Must have skills)

Experience in application support and maintenance (L2/L3 support) of off -the-shelf Lab Execution System Biovia One lab

Understanding of the modules Workbook, Hub, Cipro, Compose and Direct

Good knowledge of regulatory requirements including GMP, GxP and 21 CFR Part. Exposure to software system validation.